Triage MA

University of Utah; Salt Lake City (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Excellent benefits

Paid time off

Tuition reduction

Transit benefits

Job summary

University of Utah seeks a Triage Medical Assistant to support ambulatory care in the Pediatric Pulmonary and Sleep Medicine division. The role includes patient calls, care coordination, and clerical support under licensed staff guidance.

The candidate must have an EMT course or MA education/certification and demonstrate proficiency in EMR systems, typing, and MS Office. Immunization per CDC/hospital policy is required, with exemptions where allowed.

Qualifications

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system (must obtain within 30 days of hire).
• ETM/certifications per minimum qualifications required for ambulatory medical assistant role.
• Experience or training in medical assisting settings is preferred.

Responsibilities

• Handle incoming medical calls and support patient care coordination.
• Alert care providers to significant patient condition changes.
• Place outbound calls to relay results and instructions.
• Process medication refill requests per protocol.
• Assist with scheduling of high-priority patients and clinic openings.

Skills

MS Office proficiency

EMR navigation

Typing / data entry

Verbal communication

Problem solving

Education

State-approved EMT course

Medical Assisting education program

Hospital MA certification program

Job description

Triage MA

Job Summary

The Division of Pediatric Pulmonary and Sleep Medicine at theUniversity of Utah School of Medicine is seeking an experiencedMedical Assistant to join our ambulatory clinical care operationsas a Triage Medical Assistant. The division consists of 12full-time faculty, 2 part-time faculty, 6 full-time APPs, 7clinical nurses, and 1 research medical assistant that practiceprimarily at Primary Children's Hospital (PCH) and PrimaryChildren's Outpatient Services Building, PCH Lehi.

The Triage Medical Assistant provides assistive care to patients. Facilitates the efficient delivery of patient care, supports the professional role of the licensed staff, and provides support and assistance as directed by licensed staff in rendering base healthcare to the patient. Assists with clerical functions as a multi-skilled auxiliary worker.

• Excellent healthcare coverage at affordable rates (see the SummaryComparison for more information)
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employeelife insurance coverage equal to a salary of up to$25,000
• Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Free transit on most UTA services
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Responsibilities

Essential Functions

• Handle incoming medical calls; support patient care coordination by engaging with patients, families, clinical teams,and other stakeholders, conducting chart reviews, and problem-solving to address patient needs efficiently over thephone.
• Alert care providers to significant changes in patient conditions or other critical information.
• Place outbound calls, under physician direction, to relay results, reminders, and care instructions to patients and families.
• Process medication refill requests per division-specific protocol.
• Deliver patient education as directed and in line with MedicalAssistant training, guidelines, care process models, and clinical guidelines.
• Assist providers and clinical staff with patient-related paperwork and other division-specific administrative functions as directed.
• Assist with scheduling of high-priority or urgent patients as directed by providers.
• Review of provider schedules and assist with filling clinic openings working from a patient waitlist / priority list.
• Maintenance of provider generated patient waitlist.
• Assist with scheduling of procedures, specifically bronchoscopies.
• Ensure strict adherence to patient privacy and confidentiality standards.
• Actively participate in customer service efforts and quality improvement initiatives.

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

WorkEnvironment and Level of Frequency typically required: Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required: Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.

Minimum Qualifications

• Current RQI Healthcare Provider eCredential through theUniversity of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire

• Verifiable completion of one (1) of the following:

1. State approved EMT course.
2. One (1) year of Medical Assistant experience in an ambulatory care clinic or other healthcare setting.
3. Medical Assisting education program.
4. University Hospital Medical Assistant certification program.

Preferences

• Proficiency in computer operations, including using MicrosoftOffice Suite (Word, Excel, Outlook, etc.).
• Ability to navigate electronic medical record (EMR) systems.
• Strong typing and data entry skills with accuracy and speed.
• Excellent verbal communication and customer service etiquette over the phone.
• Ability to troubleshoot basic technical issues and assist in problem-solving.

Applicants will be screened according topreferences.

Requisition Number: PRN45988B

Full Time or Part Time? Full Time

Work Schedule Summary: Monday – Friday, 8:00 AM to 5:00 PM(Start and end times may vary within this timeframe).This position is full-time, 40 hours per week. Regular and punctual attendance is required.

Department: 00848 - Pediatric Administration

Location: Campus

Pay Rate Range: $18.16 - $24.96

Close Date: 11/24/2026