Neurology Referral Coordinator – Scottsdale Full-Time

Banner Health; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Banner Health in Scottsdale is seeking a Referral Specialist in Neurology to coordinate referrals for specialty services and diagnostic testing. You will serve as the primary point of contact between patients, providers, and payers, handling scheduling, authorizations, and tracking to ensure timely care.

You will monitor referrals, educate patients and families, and work to close care gaps while adhering to HIPAA and maintaining high-quality customer service in a dynamic clinical setting.

Qualifications

• High school diploma/GED or equivalent.
• 1 year of direct patient interaction/experience in medical/insurance/healthcare.
• Knowledge of HIPAA regulations.
• Strong customer service focus and problem-solving skills.
• Proficient with commonly used office software (MS Office).

Responsibilities

• Schedules appointments for specialty services and tests per provider request.
• Acts as liaison between patients, providers and staff for referrals and follow-up.
• Manages payor authorization process and verifies coverage.
• Tracks referrals at 30/60/90 day intervals and follows up as needed.
• Maintains knowledge of insurance regulations and external resources for referrals.

Skills

Customer service

Communication skills

HIPAA knowledge

Healthcare experience

Education

High school diploma/GED

Tools

MS Office

Job description

Banner Health in Scottsdale is seeking a Referral Specialist in Neurology to coordinate referrals for specialty services and diagnostic testing. You will serve as the primary point of contact between patients, providers, and payers, handling scheduling, authorizations, and tracking to ensure timely care.

You will monitor referrals, educate patients and families, and work to close care gaps while adhering to HIPAA and maintaining high-quality customer service in a dynamic clinical setting.