OB-GYN Referral Navigator

Banner Health; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

Banner Health's OB-GYN department in Phoenix is seeking a Referral Specialist to coordinate referrals for women's health services. You will manage referral orders, gather required clinical information for payor authorization, and track statuses to close patient care gaps.

The role requires at least 1 year of referral experience, strong customer service, HIPAA knowledge, and proficiency with standard office software. Monday–Friday, 7:00 am–5:30 pm in a busy academic medical center.

Qualifications

• High school diploma or GED or equivalent working knowledge.
• Possesses 1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry.
• Knowledge of HIPAA regulations. Strong customer service focus and willingness to problem solve.
• Effective verbal and written communication skills and the ability to manage competing priorities.

Responsibilities

• Coordinate referral orders for continuation of treatment, such as specialty services and diagnostic testing.
• Provide all pertinent clinical information needed for payor authorization and for facilities or specialists.
• Track and manage referrals to close patient care gaps and provide documentation to promote team awareness.
• Schedule and communicate with patients for scheduling requirements.
• Act as liaison between patients, providers, and staff for referral follow-up needs.

Skills

Referral coordination

Patient communication

Medical terminology

HIPAA knowledge

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Banner Health's OB-GYN department in Phoenix is seeking a Referral Specialist to coordinate referrals for women's health services. You will manage referral orders, gather required clinical information for payor authorization, and track statuses to close patient care gaps.

The role requires at least 1 year of referral experience, strong customer service, HIPAA knowledge, and proficiency with standard office software. Monday–Friday, 7:00 am–5:30 pm in a busy academic medical center.