Neurology Patient Experience & Scheduling Coordinator

7001 ProMedica Central Physicians; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible benefits

Career development

Job summary

ProMedica is seeking a Patient Service Coordinator for a physicians practice in Toledo. You will greet and register patients, answer calls, take messages and schedule appointments while maintaining the provider's schedule.

You will assist the clinical staff with outbound calls to patients, pharmacies or other providers as needed. This role supports administrative operations in a busy care setting.

Qualifications

• High school diploma or equivalent.
• 1 year experience in a customer service or clerical setting.
• Associates degree preferred.
• Working knowledge of medical terminology, third party billing and referral procedures.
• Experience with EPIC EMS.
• 3 years' experience in a clerical or office function.
• 1 year experience in a medical office setting.

Responsibilities

• Greet and register patients, answer calls, take messages.
• Schedule and reschedule patient appointments.
• Maintain the provider's schedule.
• Assist the clinical staff with outgoing calls to patients, pharmacies or other providers.

Skills

Customer service

Scheduling

Phone etiquette

Medical terminology

Education

High school diploma

Associates degree

Tools

EPIC EMS

Job description

ProMedica is seeking a Patient Service Coordinator for a physicians practice in Toledo. You will greet and register patients, answer calls, take messages and schedule appointments while maintaining the provider's schedule.

You will assist the clinical staff with outbound calls to patients, pharmacies or other providers as needed. This role supports administrative operations in a busy care setting.