Neurology Clinic Experience Coordinator

University of Iowa; Iowa City (IA); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

The University of Iowa is seeking an Administrative Services Coordinator in the Department of Neurology to guide patients through the care journey from first call to follow-up. You will support Neurology and Neuropsychology clinics, EEG/EMG labs, and coordinate with clinical teams to keep schedules organized and patients well-informed.

Responsibilities include front-desk duties, patient data collection, HIPAA compliance, Epic scheduling, and intra-team communication.

Competenze

• Bachelor’s degree or equivalent combination of education and experience.
• At least one year of experience in a medical or clinic setting.
• Proficiency with Microsoft OneNote, OneDrive, and Outlook.
• Knowledge of clinical scheduling and patient coordination.
• Experience with Epic or another electronic health record (EHR) system.

Mansioni

• Welcome patients and support reception, check-in, and check-out at the Neurology and Neuropsychology clinics; open and close clinics each day.
• Assist the Clinic Services Coordinator in meeting daily staffing needs.
• Collect and update patient demographic information, explain HIPAA policies, and obtain required signatures, including authorization to share information with insurance companies.
• Review patient appointment information in Epic to answer questions.
• Direct patients to tests and research study locations.
• Answer clinic calls and connect callers with the appropriate services.
• Enter incoming physician referral information into Epic as needed.
• Distribute parking vouchers at check-in and maintain accurate records.
• Collect patient co-payments at check-in.
• Provide backup support during staff absences, including scheduling appointments and tests.
• Coordinate communications among internal and external clinical sites, clinical teams, and research programs as needed.

Conoscenze

Written and verbal communication

Customer service

Formazione

Bachelor’s degree

Strumenti

Epic EHR

Microsoft OneNote

OneDrive

Outlook

Descrizione del lavoro

The University of Iowa is seeking an Administrative Services Coordinator in the Department of Neurology to guide patients through the care journey from first call to follow-up. You will support Neurology and Neuropsychology clinics, EEG/EMG labs, and coordinate with clinical teams to keep schedules organized and patients well-informed.

Responsibilities include front-desk duties, patient data collection, HIPAA compliance, Epic scheduling, and intra-team communication.