Senior Technical Support Engineer

Zoomcar; Santa Clara (CA); On-site; USD 87,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Vacation and sick time

Comprehensive leave program

Equity program

Job summary

Zoomcar is seeking a Technical Support Engineer to join the FortiNAC ETAC Team in Santa Clara, California. The role involves providing technical support to customers on security devices and handling cloud deployments, while working with engineering teams to troubleshoot and resolve issues.

Ideal candidates should have a solid understanding of network protocols and possess relevant industry certifications. A Bachelor's or Master's Degree in Engineering is required.

Compensation includes a base salary between $87,000–$107,000, along with healthcare benefits and paid time off.

Qualifications

• Strong knowledge of TCP/IP, UDP, SSH, TLS, and HTTP protocols.
• Experience with dynamic routing protocols like OSPF and BGP.
• Proficient spoken and written English communication skills.

Responsibilities

• Provide technical support for security devices and cloud deployments.
• Identify and recommend corrective actions for network configurations.
• Recreate customer issues in the lab and collaborate with the engineering team.

Skills

Network protocols and technologies

OSI model

Operating systems

Internet security

Education

Bachelor's or Master’s Degree in Engineering

Tools

Firewalls

IPSs

Mail Security Gateways

Job description

Technical Support Engineer – FortiNAC ETAC Team

Position overview and Job Responsibilities

• Provide technical support to customers on security devices and cloud deployments.
• Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture.
• Recommend corrective actions based on gathered data and its analysis.
• Run real‑time phone or remote access sessions with customers.
• Apply networking knowledge with a focus on L2, L3, L4, and L7.
• Debug and troubleshoot networking issues related to device misconfigurations, network connectivity, and L3 routing.
• Utilize engineering background to recreate customer issues in the lab and work with the engineering team to debug issues and verify workarounds/fixes.

Required Knowledge and Experience

• Network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, Content‑based routing, or URL modification
• OSI model
• Operating systems: Windows, Unix or Linux
• Internet security: firewall, IPSs, or Mail Security Gateways

Desired Qualifications

• Relevant industry certifications (FCNSA, CCNA, CCIE)
• Basic experience with security devices such as firewalls, IPSs, Mail Security Gateways
• Knowledge of dynamic routing protocols and implementation (OSPF, BGP)
• Knowledge of authentication protocols and methods (LDAP, SSO, 2‑factor authentication)
• Proficient spoken and written English
• Positive, communicative, and customer‑oriented attitude

Education

Bachelor's or Master’s Degree in Engineering.

Compensation and Benefits

US base salary range: $87,000–$107,000. Benefits include medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation, sick time, and a comprehensive leave program. All roles are eligible for the Fortinet equity program; bonus eligibility is reviewed at the time of hire and annually.

Must be authorized to work in the U.S. without sponsorship.

US citizenship is required.

EEO Statement

Fortinet is an equal‑opportunity employer. We value diversity in our company and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status in the location where the candidate is applying.