Network & Unified Communications Lead Analyst II

University of Central Missouri (UCM); Warrensburg (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Central Missouri (UCM) seeks a seasoned IT professional to install, maintain, and document campus network, unified communications, and classroom presentation systems. You will lead efforts in Ethernet, Wi‑Fi, and UC infrastructure supporting 2000+ nodes and 25,000+ node campus networks.

Responsibilities include guiding technology strategy for classroom AV, administering TCP/IP networks, and providing training to staff on system changes. Start date anticipated May 1, 2026.

Qualifications

• Three years experience installing, documenting, maintaining, and supporting analog and digital telephone endpoints.
• Three years experience call center or related direct interactive customer services activities.
• Demonstrated job history of increased autonomy to complete job related tasks and processes.
• Three years experience installing, maintaining, documenting, and supporting telephone systems, network infrastructures, and/or classroom video/audio presentation environments of more than 500 users.

Responsibilities

• Plans installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing and installation diagram.
• Install, maintain, and troubleshoot infrastructure hardware and software; including but not limited to operating systems, network applications, and application suites; upgrade/update infrastructure server hardware and software.
• Install and provide maintenance/support for hardware and software utilized in IP communications infrastructures which adhere to TCP/IP and Internet standards such as layer 3 routing protocols; DNS resolution troubleshooting; video and audio transport troubleshooting and installations.
• Perform appropriate backup and health monitoring of infrastructure routers, switches, video/audio presentation equipment, unified communications equipment, and associated file servers and their configurations.
• Provide information to faculty, staff, and students regarding new systems or system changes that will impact how members of the campus community utilize network resources.
• Provide technical instruction/demonstration and training for User Services staff concerning system and network changes.

Skills

Networking

VoIP

Video conferencing

Documentation

Education

Bachelor's degree

Master's degree preferred

Tools

Cisco Systems

Cresstron

Nortel/Avaya

AMX

Polycom

Job description

University of Central Missouri (UCM) seeks a seasoned IT professional to install, maintain, and document campus network, unified communications, and classroom presentation systems. You will lead efforts in Ethernet, Wi‑Fi, and UC infrastructure supporting 2000+ nodes and 25,000+ node campus networks.

Responsibilities include guiding technology strategy for classroom AV, administering TCP/IP networks, and providing training to staff on system changes. Start date anticipated May 1, 2026.