Network Technician Lead

Alaska Communications Systems Holdings, Inc.; Soldotna (AK); On-site; USD 55,000 - 80,000; Full time

Job summary

Alaska Communications seeks an experienced supervisor to lead a frontline team at our Alaska operations. You will prioritize workloads, coordinate projects, and ensure timely, efficient completion of tasks to meet department goals.

You will train and coach staff, enforce safety and policy compliance, monitor performance, and maintain a customer-focused approach while managing resources and budgets to support company objectives.

Qualifications

• Minimum high school diploma or GED with 2+ years in a supervisory role.
• Excellent verbal and written communication skills.
• Ability to lead, train, and evaluate staff.

Responsibilities

• Assess department and Company objectives to prioritize and schedule workloads; coordinate projects to ensure timely completion.
• Provide leadership to staff to achieve goals and performance targets; train staff to meet customer expectations at each touchpoint.
• Provide coaching or corrective action when targets are not met; monitor staff goals and performance monthly.
• Maintain a positive work environment; address unsafe behaviors and enforce Company policies.
• Ensure budget adherence for labor and staffing costs, inventory, and related expenditures; conduct regular audits and adjust as needed.
• Post and schedule shifts, manage vacation bids, and optimize staffing levels per location.

Skills

Leadership

Communication

Customer service

Education

High school diploma or GED

Job description

Alaska Communications seeks an experienced supervisor to lead a frontline team at our Alaska operations. You will prioritize workloads, coordinate projects, and ensure timely, efficient completion of tasks to meet department goals.

You will train and coach staff, enforce safety and policy compliance, monitor performance, and maintain a customer-focused approach while managing resources and budgets to support company objectives.