Network Operations Lead — Fiber & Field Teams

110 Alaska Communications Systems Holdings, Inc.; Anchorage (AK); On-site; USD 65,000 - 90,000; Full time

Job summary

Alaska Communications in Anchorage is seeking a Lead/Supervisor to manage staff, schedule workloads, and ensure timely, cost-efficient completion of tasks. You will assess department objectives, coordinate projects, and mentor teams to meet performance targets while maintaining a safe work environment.

The role requires a high school diploma or GED with two years in a supervisory capacity, strong verbal and written communication, and the ability to obtain a driver license (Alaska).

Qualifications

• High school diploma or GED.
• Two (2) years of progressively responsible duties in a supervisory capacity, with at least one year in a customer service or telecommunications industry.
• Excellent verbal and written communication skills.

Responsibilities

• Prioritize and schedule workloads when necessary; assign staff and coordinate projects to ensure timely, efficient completion of tasks.
• Provide leadership to staff to achieve/exceed goals and performance targets; provide training to staff to meet customer expectations in each customer touch point.
• Provide training, coaching, or corrective action if target goals are not achieved.
• Monitor and evaluate staff goals and performance; provide training, coaching, or corrective action as needed.
• Maintain a positive work environment and address unacceptable behaviors; enforce company policies and procedures.

Skills

Verbal communication

Written communication

Education

High school diploma or GED

Two years supervisory experience

Job description

Alaska Communications in Anchorage is seeking a Lead/Supervisor to manage staff, schedule workloads, and ensure timely, cost-efficient completion of tasks. You will assess department objectives, coordinate projects, and mentor teams to meet performance targets while maintaining a safe work environment.

The role requires a high school diploma or GED with two years in a supervisory capacity, strong verbal and written communication, and the ability to obtain a driver license (Alaska).