Network Technician II / Network Technician II - 193237

South Carolina Department of Motor Vehicles; Columbia (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

South Carolina Department of Motor Vehicles is seeking a Network Technician II to configure, deploy, monitor, and troubleshoot the agency's switching and routing infrastructure at SCDMV Headquarters in Blythewood, SC. The role requires collaboration across departments to support diverse computer systems and peripherals, with emphasis on security and documentation.

The position involves hands-on network operations, end-user support, and fleet telephony tasks, with travel possibly required and

Qualifications

• High school diploma with IT-related experience; higher degree may substitute.
• Excellent written and verbal communication skills.
• Preferred CCNA or equivalent certification.

Responsibilities

• Configure, deploy, install, monitor, troubleshoot and maintain switching and routing infrastructure.
• Identify and report network issues using logs and management tools.
• Monitor network resources and coordinate with third party providers for outages and service changes.
• Assist with WLAN, remote connectivity configurations, and VPN setup.
• Maintain accurate documentation of network architecture and device configurations.
• Assist in agency telephony moves/adds/changes and resolution of issues.
• Other duties as required.

Skills

Team player

Excellent written/verbal skills

Customer service

Networking concepts

Education

High school diploma or equivalent

Associate or Bachelor's degree substituted for experience

CCNA certification (preferred)

Tools

Packet sniffers

SNMP

Vendor-specific tools

Network monitoring tools

Job description

Job Responsibilities

Do you have a passion for Information Technology? Are you looking to learn new technologies? Then we may have the job for you! We aren’t looking for your “average” IT person. We need a cut above. The ideal candidate would be a team player who can work across departments to service and support a variety of computer systems and peripherals. Here at the SCDMV we value teamwork, commitment and excellent customer service. Come join us and find the keys to your future!

This position is in the IT / System Shared Services Unit, at SCDMV Headquarters in Blythewood, SC.

• With supervision: responsible to configure, deploy, install, monitor, troubleshoot and maintain the agency's switching and routing infrastructure devices and software. Reviews switch, router and other device logs in order to ensure industry best practices and standards are maintained throughout the data network.
• Using logs and management tools, identifies, and reports to management any troubles, unusual traffic patterns, software misconfigurations, unsafe security practices, and/or suspected abuse or misuse of computer or network resources and maintain record of said logs.
• Under limited supervision monitor network resources to ensure detected problems are quickly corrected. Use system software to determine network status. Configure and upgrade network management software on Network Operation Center servers.
• Coordinates with third party service providers for orders of new service, trouble reporting and resolution of troubles and outages to include data/voice/power.
• Supports other SCDMV IT resources with end-user network troubles and requests for service. Fills Moves/Add/Change requests, performs trouble resolution, and with supervision carries out business-related engineering tasks.
• Assists with WLAN configurations, remote connectivity user configurations, VPN user setup and trouble resolution. Coordinates these efforts with third party service providers as necessary.
• A point of contact for all cell phone and agency‑issued handheld device activation/service changes/deactivations. Responsible for troubleshooting all reported troubles on these devices. Coordinates with third party service providers as necessary.
• Assist in the design, implementation, and management of Agency LAN/WAN/WLAN network construction.
• Maintains accurate, detailed documentation of network architecture; network device configurations; and trouble incidents and resolutions.
• Assist in the support of the Agency telephony, to include moves/adds/changes, trouble reporting and resolution.
• Other duties as required.

Minimum Requirements

• A high school diploma and experience in information technology, electronics technology systems, or other related areas. An associate degree or bachelor's degree in a related field may be substituted for the required experience.
• Must possess excellent written and verbal skills.

Job Responsibilities

Do you have a passion for Information Technology? Are you looking to learn new technologies? Then we may have the job for you! We aren’t looking for your “average” IT person. We need a cut above. The ideal candidate would be a team player who can work across departments to service and support a variety of computer systems and peripherals. Here at the SCDMV we value teamwork, commitment and excellent customer service. Come join us and find the keys to your future!

This position is in the IT / System Shared Services Unit, at SCDMV Headquarters in Blythewood, SC.

Responsibilities Of The Network Technician II

• With supervision: responsible to configure, deploy, install, monitor, troubleshoot and maintain the agency's switching and routing infrastructure devices and software. Reviews switch, router and other device logs in order to ensure industry best practices and standards are maintained throughout the data network.
• Using logs and management tools, identifies, and reports to management any troubles, unusual traffic patterns, software misconfigurations, unsafe security practices, and/or suspected abuse or misuse of computer or network resources and maintain record of said logs.
• Under limited supervision monitor network resources to ensure detected problems are quickly corrected. Use system software to determine network status. Configure and upgrade network management software on Network Operation Center servers.
• Coordinates with third party service providers for orders of new service, trouble reporting and resolution of troubles and outages to include data/voice/power.
• Supports other SCDMV IT resources with end-user network troubles and requests for service. Fills Moves/Add/Change requests, performs trouble resolution, and with supervision carries out business‑related engineering tasks.
• Assists with WLAN configurations, remote connectivity user configurations, VPN user setup and trouble resolution. Coordinates these efforts with third party service providers as necessary.
• A point of contact for all cell phone and agency‑issued handheld device activation/service changes/deactivations. Responsible for troubleshooting all reported troubles on these devices. Coordinates with third party service providers as necessary.
• Assist in the design, implementation, and management of Agency LAN/WAN/WLAN network construction.
• Maintains accurate, detailed documentation of network architecture; network device configurations; and trouble incidents and resolutions.
• Assist in the support of the Agency telephony, to include moves/adds/changes, trouble reporting and resolution.
• Other duties as required.

Minimum Requirements

Minimum and Additional Requirements

• A high school diploma and experience in information technology, electronics technology systems, or other related areas. An associate degree or bachelor's degree in a related field may be substituted for the required experience.
• Must possess excellent written and verbal skills.

Additional Requirements

• Working knowledge of Windows networking, including domain administration, security, communication protocols and LAN/WAN devices. Knowledge/Ability to install, configure, manage, monitor, troubleshoot/repair network devices (switches, routers, CSU/DSU's).
• Knowledge/Ability to use software (packet sniffers, vendor‑specific tools), SNMP and other performance monitoring tools to monitor, manage, detect trouble and maintain the security/integrity of the DMV data network.
• Knowledge/Ability to coordinate with service providers in resolution of trouble issues.
• Ability to interpret/apply rules/regulations.
• Effective communication skills.
• Works under the general guidance of the Network Operations Center Manager. Employee has general discretion to use own good judgement in accordance with industry Best Practices and Agency procedures.
• Position involves access to information containing citizens' driver/vehicle records and other computerized data. May require overnight travel.
• Employee must be able to lift 50 lbs., use a ladder and basic hand tools. Must possess a valid driver's license.
• Must reside within a 40‑mile radius of DMV HQ's.
• Will be required to keep state‑provided cell phone on and near the person at all times.
• As a member of the information security incident response team (ISIRT), utilizes available network and software tools, DMV policies, processes and procedures to detect, identify, troubleshoot, isolate, and correct data/equipment/network related security issues.
• Assists other ISIRT team members and responds to emails.
• ISIRT team members will ensure the CIO and ISO are informed of all actions performed or needed.
• Documents incident on the tracking log.

Preferred Qualifications

Agency Preferred

• Two (2) years of experience in network installation, IT technical support, or a related field.
• An equivalent combination of education and experience may be accepted.
• CCNA certification or equivalent.

Additional Comments

What’s in it for you?

At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our