Network Technician

Wilberforce University; Wilberforce (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Wilberforce University seeks a Network Technician to install, configure and maintain our campus network infrastructure. The role focuses on routers, switches, firewalls, APs, and secure connectivity across LAN/WAN and VPNs.

You will monitor performance, troubleshoot issues with Rukus and Cloudpath, perform routine upgrades, and ensure robust security and documentation. Collaboration with IT staff and vendors is essential.

Qualifications

• Degree in IT/CS or equivalent experience, or 3+ years in network roles.
• Rukus and Cloudpath experience preferred.
• Familiarity with TCP/IP, DNS, DHCP, VPNs and security principles.

Responsibilities

• Install, configure, and maintain network hardware including routers, switches, firewalls, and APs.
• Monitor performance and troubleshoot connectivity with Rukus and Cloudpath.
• Perform routine maintenance and system upgrades.
• Configure and support LAN/WAN, VPN, and wireless networks.
• Diagnose hardware/software issues and provide user support.
• Maintain network security protocols and assist with cybersecurity measures.
• Document configurations, changes, and procedures.
• Coordinate with IT staff and vendors to resolve issues.

Skills

Network troubleshooting

Cable management

Technical support

Network monitoring tools

Security best practices

Documentation

Time management

Windows familiarity

TCP/IP DNS DHCP VPNs

Education

Associate or Bachelor's degree in IT/CS

Rukus/Cloudpath experience

Tools

Rukus

Cloudpath

Routers

Switches

Firewalls

Job description

Job Summary

We are seeking a skilled and detail-oriented Network Technician to support and maintain our organization’s network infrastructure. The ideal candidate will install, configure, monitor, and troubleshoot network hardware, software, and communication systems to ensure optimal performance and security.

Essential Duties & Responsibilities

• Install, configure, and maintain network hardware such as routers, switches, firewalls, and wireless access points
• Monitor network performance and troubleshoot connectivity issues with Rukus and Cloudpath management application
• Perform routine maintenance and system upgrades
• Configure and support LAN/WAN, VPN, and wireless networks
• Diagnose hardware and software problems and provide technical support to users
• Maintain network security protocols and assist with cybersecurity measures
• Document network configurations, changes, and procedures
• Coordinate with IT staff and vendors to resolve technical issues
• Assist with cable installation and network infrastructure setup
• Ensure backup and disaster recovery procedures are functioning properly

Required Knowledge, Skills And Abilities

• Network troubleshooting
• Cable management and installation
• Technical support
• Network monitoring tools
• Security best practices
• Documentation and reporting
• Time management and multitasking

Minimum Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience) or 3 more years’ experience Rukus and Cloudpath with routers, switches, and firewalls 3 more years’ experience
• Knowledge of TCP/IP, DNS, DHCP, VPNs, and network security principles
• Familiarity with Windows and/or Linux operating systems
• Strong troubleshooting and communication skills
• Ability to work independently and in a team environment

Preferred Certifications

• CompTIA Network+
• Microsoft certifications
• Rukus and Cloudpath related

Equal Opportunity Employment

Wilberforce University is an equal opportunity employer and is committed to fostering an inclusive and diverse community. All candidates must be legally authorized to work in the United States at the time of hire. The University does not sponsor or take over sponsorship of employment visas for this position.