Network Engineer

Troy University; Troy (AL); On-site; USD 70,000 - 90,000; Full time

Job summary

Troy University is seeking a Network Engineer located in Troy, Alabama. This role involves designing and maintaining advanced networking solutions to support the university's IT infrastructure.

Key responsibilities include enhancing network performance, managing network equipment, and providing user support. Candidates are required to have a Bachelor's degree or five years of related experience, alongside extensive technical knowledge of networking protocols.

The position offers a collaborative environment with flexible work hours and a focus on problem-solving and customer service.

Qualifications

• Extensive hands-on technical knowledge of enterprise-level network systems.
• Strong knowledge of enterprise network management tools.
• Ability to troubleshoot network issues independently.

Responsibilities

• Design and plan for network enhancements.
• Maintain existing network equipment.
• Monitor network systems for failures and performance anomalies.

Skills

Enterprise-level network systems knowledge

TCP/IP and network protocols

Problem-solving abilities

Customer service skills

Project management principles

Education

Bachelor’s degree in a related field or five years of related work experience

Tools

OPSWAT SafeConnect NAC

FortiNAC

PRTG

FortiAnalyzer

Panorama Firewall Management Solution

Job description

Network Engineer

Position located at Troy - T01. The Network Engineer will be responsible for designing, planning, and maintaining advanced networking solutions to support the university's information technology infrastructure.

Responsibilities

• Designing and/or planning for network enhancements
• Providing network capacity training
• Assisting in building VPN accounts using FortiAuthenticator
• Maintaining existing network equipment, including routers, switches, security devices, load‑balancers, wireless controllers, access points, firewalls, monitoring servers, and responding to anomalies
• Monitoring network systems for failures and performance anomalies
• Troubleshooting network issues independently and with network consultants
• Providing end‑user support via helpdesk tickets
• Completing daily systems reporting and scheduling duties
• Operating software and hardware such as OPSWAT SafeConnect NAC, FortiNAC, BNA (Brocade Network Advisor), PRTG (Equipment Monitoring Agent), FortiAnalyzer, Panorama Firewall Management Solution, Aruba Mobility Conductor, Vectra Security AI, and QRadar Offense Correlation
• Coordinating with external vendors for ISP connectivity and MPLS connection support, obtaining pricing, handling outages, and managing scheduled maintenance outages

Minimum Qualifications

• Bachelor’s degree in a related field or five years of related work experience
• Extensive hands‑on technical knowledge of enterprise‑level network systems, protocols, and standards (NAC, Ethernet, LAN, WLAN, TCP/IP, MPLS, OSPF, BGP, etc.) in switched, routed, firewalled, and wireless environments
• Strong knowledge of enterprise network management, monitoring, and analysis tools
• Knowledge of enterprise security products and data privacy practices and regulations
• Strong interpersonal, written, and oral communication skills
• Ability to research security issues, new network technologies, and products as needed
• Ability to present ideas in user‑friendly language
• Highly self‑motivated with strong attention to detail
• Proven analytical and problem‑solving abilities
• Ability to apply and follow project management principles and tasks
• Ability to prioritize and execute tasks in a high‑pressure environment
• Strong customer service skills
• Team‑oriented and collaborative mindset
• Flexible work hours as needed, with independence and minimal supervision

Preferred Qualifications

Not specified.

Work Hours

Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional hours as needed.

Physical Requirements

Ability to lift up to 50 lbs. and work from a ladder.

Employment Conditions

No supervisory responsibility.

EEO Statement

Employment is contingent upon a satisfactory background check. Troy University is an Equal Employment Opportunity and affirmative action employer. Troy University participates in eVerify.