Network Technician

Pomeroy; Lake Buena Vista (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Network Support Engineer to work on diverse projects, ensuring the success of network infrastructure. The role involves collaboration with teams, managing multiple projects, and requires strong communication skills. Ideal candidates will thrive in a fast-paced environment and have a technical background in network support.

Qualifications

• Minimum of 2-3 years’ experience in design and network support functions.
• Strong communication skills for both technical and non-technical audiences.

Responsibilities

• Ensure success of regional network services and support network infrastructure.
• Collaborate with network delivery services and manage ServiceNow queue.

Skills

Communication

Time Management

Attention to Detail

Education

2-3 years experience in design and network support

Tools

MS Office

MS Visio

Job description

Works with the Network Team and L1 communications engineers on small to large-scale projects for Capgemini. Capgemini supports a wide range of projects, requiring L1 infrastructure services from standard office setups to resort expansions and new land & attraction builds. It is a complex and challenging environment, but also extremely rewarding. The candidate must enjoy working in a fast-paced environment and be able to work creatively within customer standards.

Primary Job Functions / Responsibilities:

1. Ensure the success of regional network services, including maintaining and supporting network infrastructure with attention to detail.
2. Handle physical tasks indoors and outdoors, involving placement and setup of network equipment.
3. Collaborate closely with network delivery services and L1 infrastructure services.
4. Communicate accurately and consistently with internal and external customers via phone, email, and ticketing notes.
5. Follow detailed instructions for equipment setup (routers, switches, UPS, APs, cabling) and work independently to meet all setup timelines.
6. Manage the assigned ServiceNow queue to maintain service level objectives.
7. Work night and weekend shifts as required to support project needs.

Education / Experience:

1. Minimum of 2-3 years’ experience in design and network support functions in a technical environment.
2. Ability to handle and prioritize multiple projects and complete them on time.
3. Strong communication skills, capable of articulating technical topics to both technical and non-technical audiences.
4. Proficiency in MS Office and MS Visio.

Position Requirements:

1. Ability to work independently and as part of a team, mentoring peers and managing multiple deliverables.
2. Strong technical knowledge of corporate network infrastructures, capable of discussing and teaching technologies, and assisting with proposals and major incident resolution.
3. Effective communication of issues, plans, and statuses to leadership.
4. Ability to manage major outages and initiatives.
5. Proficiency in Microsoft Office applications.
6. Flexibility to work evenings and weekends as needed.
7. Must be able to lift/move up to 60 pounds.
8. Professional conduct and grooming per company policy.

Interpersonal Skills:

1. Ability to interface with both non-IT and technical partners.
2. Ability to articulate challenges and develop action plans.
3. Strong written, verbal, presentation, and interpersonal skills.
4. Attention to detail and meeting deadlines.
5. Self-starter with excellent time management.
6. Team player at all levels.