Network Technician

Creative Solutions Services, LLC; Hillsboro (OR); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing in Hillsboro, OR is seeking a Level 2 Network Technician to provide first-level Smart Hands support and assist remote teams. The role involves rack and stack of network/server gear, cabling, and visibility into asset management and service ticketing.

The candidate should have 2+ years in networking hardware, be comfortable in datacenter environments, and demonstrate strong communication skills. W2, onsite work; travel may be required.

Qualifications

• Higher education or degree preferred or equivalent experience.
• 2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices.
• Ability to withstand working in a hot enclosed environment (data center hot isle).
• Must be able to perform work on ladders for top-of-rack installations.
• Able to work independently and in teams of 3-4 with flexibility.
• Must be able to lift 35 lbs and travel between buildings using personal car/foot.
• Excellent customer service and written/verbal communication skills; proficient with Microsoft Outlook, Excel, Word, and Windows 10.

Responsibilities

• Maintain network environment for Smart Hands support and incident handling.
• Provide Service Request support with remote teams to install hardware and patch cables.
• Assist in outages with remote Level 2/3 teams, replace cabling or hardware components.
• Install and configure network/server racks, manage cables, and test connectivity.
• Receive hardware shipments and validate purchase orders and assets in ServiceNow.
• Update asset records and perform proper e-waste handling and disposal.
• Move equipment between docks, storage, and data center racks; provide escort services as needed.
• Work from ServiceNow tickets and coordinate with vendors/techs.

Skills

Networking hardware experience

Lifting 35 lbs

Customer service and communication

MS Office & Windows 10 familiarity

Travel between buildings

Independent and small-team work

Education

Higher education or degree preferred

Tools

Copper cabling (Cat5/5e/6)

Fiber cabling (multimode/single mode)

Wireless LAN controllers

Wireless access points

IP addressing & VLANs

Ethernet switching hardware

Transceivers SX/LX/SR/LR

Fluke testers (Copper/Wire Map)

Fluke OTDR testing

Fluke AirCheck

Job description

At CompumcomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 2 Network Technician to join their team onsite in Hillsboro, OR and provide end-user support. This role is responsible for providing first level Smart Hands support to second level and third level support teams.

Duties and Responsibilities

• Maintain network environment in support of physical touch (Smart Hands) support of Incident and or Requests
• Provide Service Request Support working with remote Network Support Teams to install hardware or patch cables to enable new services for customers
• Provide incident support by working with remote Level 2/3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
• Participate in Hardware Rack and Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration
• Receive Hardware shipments for data center equipment landings
• Locate and Validation of Purchase Orders, documenting accuracy of all hardware and components received
• Updating and maintaining accurate Asset records in ServiceNow asset database
• Unboxing and Recycling of materials
• Move Equipment from dock to storage rooms, staging areas and or to DC racks
• Installation or retrofitting of network/server racks - rail and shelving installation
• Power and network cable installation and cable management
• Scanning and Labeling of installed devices (network or server)
• Designate parts identified for spare part stock inventory
• Proper e-waste handling and disposal
• Equipment shipping and receiving as needed
• Provide Escort Service for vendors/techs
• Work Request Tasks from ServiceNow ticket system

Skills and Qualifications

• Higher education or degree preferred (but not required) or foreign equivalent required from an accredited institution. Will also consider 1 to 3 years of progressive experience in the specialty in lieu of every year of education
• 2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices
• Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)
• Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)
• Must be able to work independently as well as in teams of 3-4 and be flexible
• Must be able to lift 35 lbs. solo
• Must be willing to travel between buildings using personal car/foot
• May be required to walk/sit/stand/crawl/kneel for extended periods
• Must have excellent customer service skills and written/verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10
• Ability to work in datacenters, networking rooms. Should be able to communicate by telephone, email, or face to face

Preferred Qualifications

• Structured Network Cabling
  • Copper: Cat5, Cat5e, Cat6, Connector Types - RJ45
  • Fiber: Multimode, Single Mode, Connector Types - ST, SC, LC
• WIFI H/W
  • Wireless LAN Controllers
  • Wireless Access Points
• Networking
  • IP Addressing, Layer 2 VLAN etc.
• Experienced in Ethernet Switching H/W
  • Chassis, Supervisor, Line Cards, Power Supplies etc.
  • Transceiver Types - SX, LX, SR, LR etc.
• Cable Troubleshooting Knowledge / Experience
  • Fluke Testers: Copper - Wire Map, Link Test etc., Fiber - OTDR Testing
  • Fluke Aircheck: Wireless Testing

Wage Range

The rate for this position is between $15.71- $20.95 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness. For more information, visit www.compucom.com.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS’ COMPENSATION LAW.

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