Level 3 Technician

Compucom Staffing; Hillsboro (OR); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability plans

401(k)

Paid holidays

Job summary

Compucom Staffing in Hillsboro, OR is seeking a Level 3 Technician to join our client onsite. The role operates a 12-hour night shift from 6:00 pm to 6:00 am on Sunday, Monday, Tuesday and alternating Saturdays, with a valid driver’s license and reliable vehicle required.

You will provide PC and printer support, participate in help desk operations, build and image systems, do basic repairs, and perform remote administration and patching.

Qualifications

• A+ certification required within 90 days of start date.
• Windows imaging experience.
• Advanced Windows OS troubleshooting, including enterprise and domain network troubleshooting.
• Basic printer support and troubleshooting.
• Must be able to lift up to 35 lbs. solo.
• Excellent customer service and communication skills.
• Microsoft Office (Outlook, Excel, Word) experience.
• Remote desktop/terminal server knowledge.

Responsibilities

• Provide support for PCs and printers.
• Support the operation help desk handling factory hardware and printers.
• Build identified systems and recycle identified systems.
• Break fix hardware and basic build installs for Windows 7/10.
• Configure printers, hubs, and network settings.
• Remote administration and debugging (HTML, VB, ASP).
• System imaging via Altiris; software patching via BigFix.
• Data administration and coordination with engineers; follow training.

Skills

A+ certification

Windows imaging

Windows troubleshooting

Printer support

Remote desktop

Network fundamentals

Customer service

MS Office

Industry certifications

Tools

Altiris

BigFix

Remote Desktop

Terminal Server

HTML

Visual Basic

Active Server Pages

Job description

We are currently seeking a qualified Level 3 Technician to join our client’s team onsite in Hillsboro, OR. This candidate will work a 12-hour shift during the hours of 6:00 pm to 6:00 am, on Sunday, Monday, Tuesday and every other Saturday. The ideal candidate must possess a valid driver's license, clean MVR, and a reliable vehicle.

Duties And Responsibilities

• Provide support for PCs and printers
• Support the operation help desk which supports the factory hardware – mainly business group owned clients and printers – and build new systems
• Build identified systems and recycle identified systems
• Break fix hardware and basic build installs to PC's running Windows 7 and Windows 10 (x64)
• Printers, Hubs-Passive, Hubs-Active – hook up hub, cabling, network skills (configure static IP to be ready to connect to domain)
• Remote desktop administration, HTML, Visual Basic (install and find resolution-ensuring installed correctly), Active Server Pages
• System Imaging via Altiris
• Software Patching via BigFix
• Data Administration working with engineer – updating information as directed by engineer
• Knowledge of remote administration (i.e., Remote Desktop, Terminal Server)
• System and Printer audits
• Data entry of PC into system

This candidate will have frequent interaction with clients in person and via phone, email, and IM. The role will be working in a dynamic team and cross training to backfill for peer team members. Our client will challenge this role with additional responsibilities, assigned periodically aimed to help meet our client's needs and provide this candidate with continuous hands‑on training and experience.

Skills And Qualifications

• Minimum 3 to 5+ years of technical experience desired
• A+ certification required within 90 days of start date
• Windows imaging experience
• Advanced Windows OS troubleshooting, including enterprise and domain network troubleshooting
• Basic printer support and troubleshooting.
• Must be able to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Must have excellent customer service skills and excellent written / verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows 7, 8, and 10
• Previous cleanroom experience preferred but not required

Wage Range

The rate for this position is between $18.64 - $24.85 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on‑camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on‑camera interviews may result in removal from further consideration for employment.