Network Tech CE

KLA Laboratories; Dearborn (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

KLA Laboratories is seeking a Network Services Tech, CE to be based at TECHNICAL CENTER - DEARBORN, MI. You will support client networks, perform moves, adds, and changes, troubleshoot issues, and work with incident/change systems on site.

The role requires strong communication, technical capacity, and the ability to prioritize tasks. Bachelor’s degree pursuit and about two years of client/server experience are preferred; travel may be local.

Qualifications

• Excellent oral, written and interpersonal communication skills.
• Technical capacity with problem solving and judgment.
• Active pursuit of a Bachelor's degree in a technology field.
• Two years’ client/server experience preferred.

Responsibilities

• Interact with clients with strong communication and interpersonal skills.
• Install hardware when required by client.
• Support planned and unplanned client facility power downs.
• Escalate problems or hazards in moves/adds/changes and fault rectification.
• Identify best solutions for incidents including escalation.
• Use the NIRD Incident Ticketing System and Change Control systems.
• Update change and fault records.
• Provide handovers to other CEs at shift end.
• Run patch cables between patch panels, switches, wall jacks, and end-user devices.
• Perform incidental and related duties as required.

Skills

Strong communication

Interpersonal skills

Technical capacity

Time management

Education

Bachelor's degree in technology (pursuit)

Tools

NIRD Incident Ticketing System

Change Control systems

Job description

Job Details

Job Location: TECHNICAL CENTER - DEARBORN, MI 48120

Network Services Tech, CE

Classification: Non-Exempt Reports to: Director of Network Services

Our Mission

For almost a century, KLA’s mission is to create value by delivering world-class communications solutions.

Your Impact

The Network Services Tech will work as part of the Network Services Team on customer locations, assisting with client specific projects to achieve optimum use of their networks by performing moves, adds, changes, fixes to hardware and software, as well as troubleshooting client concerns.

A Glimpse of What You’ll do

• Demonstrate strong communication and interpersonal skills as well as organizational abilities throughout client interaction
• Assist with installing hardware when required by client
• Support planned and unplanned client facility power downs
• Assist with escalating any identified problems or hazards associated with client moves, adds and changes, cabling installations and fault rectification
• Ascertain the best possible solution for incidents including escalation
• Use the client Incident Ticketing system (NIRD) and Change Control systems
• Ensure all change and fault records are updated
• Provide appropriate handovers to other CEs at shift end
• Run patch cables between patch panels and switches as well as wall jacks and end user devices as required by client ticketing system
• Perform other incidental and related duties as required and assigned

What You Bring

• Excellent oral, written and interpersonal communication skills
• Technical Capacity
• Ability to exercise sound judgment and develop creative solutions
• Time Management, with the ability to prioritize tasks
• Active pursuit of Bachelor’s degree in Computer Science, Information Technology, Engineering, or other technology related field
• Two years’ experience in client/server environment preferred

Additional Information

• Full time, non-exempt
• Typical schedule is Monday-Friday 8:00am-5:00pm. Days and hours may vary; evening and weekend work may be required depending on the needs of the business
• Travel is primarily local, although some out-of-area and overnight travel may be expected
• Frequently required to lift or move up to 50 pounds

Please note this job description, is meant to be a representation of the physical demands, work environment, and day-to-day activities, duties or responsibilities that are required of an employee for this job; it is not meant to be all-inclusive or limited to the above outline. To remain an industry leader, duties, responsibilities and activities of any KLA Laboratories employee may change, at any time, to meet the needs of the Company or the Customer, with or without notice.