Network Tech Associate

KLA Laboratories, Inc.; Glendale (KY); In loco; USD 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

KLA Laboratories, Inc. is seeking a Network Technician to support client networks at customer sites in Kentucky. You will perform moves, adds, changes, and fixes to hardware and software, and provide technical expertise for network systems and applications.

The role requires strong communication, technical capacity, and the ability to work on-site with occasional travel. A Bachelor's degree in a technology field is preferred, with 2 years of client/server experience encouraged.

Competenze

• Excellent oral, written and interpersonal communication skills.
• Technical capacity and the ability to analyze complex problems.
• Time management with the ability to prioritize tasks.

Mansioni

• Interact with clients to understand network needs.
• Install hardware as required by the client.
• Support planned/unplanned client facility power downs.
• Escalate issues and propose solutions for moves, adds, changes, and faults.
• Use incident/change systems to track and document work.
• Perform site walk-throughs and read blueprints for planning.

Conoscenze

Oral communication

Written communication

Technical capacity

Problem solving

Time management

Formazione

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Engineering

Descrizione del lavoro

Job Details

Job Location: KY-BOSK - Glendale, KY 42740,

Network Technician

Classification

Non-Exempt Reports to: Director of Network Services

Our Mission

For almost a century, KLA’s mission is to create value by delivering world-class communications solutions.

Your Impact

The Network Technican will work at customer locations, assisting with client specific projects to achieve optimum use of their networks by performing moves, adds, changes, fixes to hardware and software. This position will also provide technical expertise including analyzing, planning, configuring, maintaining and repairing network systems and application components as well as resolve network issues timely and accurately supporting internal and external user needs.

A Glimpse of What You’ll do

• Demonstrate strong communication and interpersonal skills as well as organizational abilities throughout client interaction
• Assist with installing hardware when required by client
• Support planned and unplanned client facility power downs
• Assist with escalating any identified problems or hazards associated with client moves, adds and changes, cabling installations and fault rectification
• Ascertain the best possible solution for incidents including escalation
• Use the client Incident Ticketing system (NIRD) and Change Control systems
• Ensure all change and fault records are updated
• Provide appropriate handovers to other CEs at shift end
• Run patch cables between patch panels and switches as well as wall jacks and end user devices as required by client ticketing system
• Update wireless documentation
• Provide customer consultation on solutions
• Develop and deliver professional proposals including design documentation
• Locate and reads blueprints/auto-cad floor plans of client sites for network planning
• Perform site walk throughs
• Analyze, recommend, and evaluate new hardware, software, and communications products for network compatibility and applicability.
• Perform other incidental and related duties as required and assigned

What You Bring

• Excellent oral, written and interpersonal communication skills
• Technical Capacity
• Ability to exercise sound judgment and develop creative solutions
• Time Management, with the ability to prioritize tasks
• Active pursuit of Bachelor’s degree in Computer Science, Information Technology, Engineering, or other technology related field
• Two years’ experience in client/server environment preferred

Additional Information

• Full time, non-exempt
• Typical schedule is Monday-Friday 8:00am-5:00pm. Days and hours may vary; evening and weekend work may be required depending on the needs of the business
• Travel is primarily local, although some out-of-area and overnight travel may be expected
• Frequently required to lift or move up to 50 pounds

Please note this job description, is meant to be a representation of the physical demands, work environment, and day-to-day activities, duties or responsibilities that are required of an employee for this job; it is not meant to be all-inclusive or limited to the above outline. To remain an industry leader, duties, responsibilities and activities of any KLA Laboratories employee may change, at any time, to meet the needs of the Company or the Customer, with or without notice.Qualifications: