Network Systems Admin - Banking & Finance

Hamilton Barnes Associates Limited

Tennessee

Hybrid

USD 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Flexible work-from-home setup

Health, dental, and vision insurance

PTO and holidays

Professional development and training

Mileage reimbursement

Job summary

Hamilton Barnes Associates Limited is seeking a Level 2 IT Support Technician to deliver remote and on-site technical support across a diverse client base in Tennessee. You will troubleshoot networks, servers, and IT infrastructure with regular travel to client sites in Memphis and Jackson as needed.

Responsibilities include incident management, RMM monitoring, backup/disaster recovery, and clear client communication.

Qualifications

Minimum 2–3 years of hands-on IT support experience including networks, servers, and endpoints.
Experience with Windows Server environments and AD; familiarity with virtualization and cloud concepts.

Responsibilities

Remote & On-Site IT Support: Level 2 troubleshooting for client environments, including network, server, and workstation issues.
Network Troubleshooting: Diagnose connectivity, routing, DNS/DHCP issues.
Server Management: Assist in management, maintenance, and troubleshooting of Windows and Linux servers.
Workstation Support: Resolve hardware, software, and OS issues on Windows, macOS, and Linux.
Incident Management: Manage tickets in service platforms and ensure timely resolutions.
RMM: Use RMM tools to monitor client systems for updates, security, and health.
Backup & Disaster Recovery: Ensure data backups and assist with recovery tasks.
Client Communication: Provide updates and timelines to clients.
On-Site Visits: Travel to Memphis and Jackson, TN for on-site support.

Skills

Network troubleshooting

Server management

End-user workstation support

Incident management

Communication

Customer service

Problem solving

Travel willingness

Education

CompTIA Network+ or A+

Microsoft Certified: Windows Server or Microsoft 365 (MCSA, MS-100)

CCNA

Tools

Windows Server

Active Directory

Office 365

VMware

Hyper-V

ConnectWise

Datto

Job description

Are you looking for an exciting new opportunity?

Join a well-established accounting and consulting firm providing tax, audit, accounting, consulting, and wealth management services. With decades of industry experience and offices across multiple locations, the organization delivers comprehensive business solutions with a strong focus on client success.

This opportunity is for a Level 2 IT Support Technician to provide remote and on-site technical support across a diverse client base. The role involves troubleshooting networks, servers, and IT infrastructure, with regular travel to client sites in the Memphis and Jackson, Tennessee areas as needed.

Ready to make a move? Get in touch and apply today!

Responsibilities

Remote & On-Site IT Support: Provide Level 2 troubleshooting and support for client environments, including network, server, and workstation issues.
Network Troubleshooting: Diagnose and resolve network-related issues such as connectivity problems, routing issues, and configuration errors (TCP/IP, DNS, DHCP, etc.).
Server Management: Assist in the management, maintenance, and troubleshooting of Windows and Linux servers, including Active Directory, Group Policy, Exchange, and other core server applications.
Workstation Support: Troubleshoot and resolve hardware, software, and operating system issues on end-user workstations (Windows, macOS, and possibly Linux).
Incident Management: Manage and elevate tickets within the service management platform (e.g., ConnectWise, ServiceNow, or similar), ensuring timely resolution of issues.
Remote Monitoring & Management (RMM): Use RMM tools to monitor client systems, ensuring systems are up-to-date, secure, and functioning properly.
Backup & Disaster Recovery: Ensure clients' data is securely backed up and assist with disaster recovery tasks when necessary.
Client Communication: Maintain professional communication with clients regarding the status of issues, next steps, and resolution timelines.
On-Site Visits: Travel to client locations in the Memphis and Jackson, TN area to provide on-site support as needed

Skills/Must have

Experience: Minimum of 2-3 years of hands‑on experience in IT support, including troubleshooting of networks, servers, and endpoints.
Strong understanding of TCP/IP, DNS, DHCP, VPN, and related network protocols.
Experience with Windows Server (2012/2016/2019), Active Directory, and Office 365 environments.
Familiarity with VMware or Hyper‑V, as well as basic virtualization and cloud concepts.
Experience with backup solutions and disaster recovery practices.
Proficient with RMM and PSA tools (ConnectWise, Datto, etc.) is a plus.
Strong understanding of security best practices, firewalls, antivirus, and endpoint protection.
CompTIA Network+ or A+
Microsoft Certified: Windows Server or Microsoft 365 certifications (e.g., MCSA, MS‑100)
Cisco Certified Network Associate (CCNA) or equivalent is a plus.
Excellent problem‑solving and troubleshooting skills.
Strong customer service and communication abilities.
Ability to work independently and prioritize tasks effectively.
Willingness to travel to client sites within the Memphis and Jackson area.
Additional Requirements:
Must have reliable transportation for client visits.
Ability to work remotely, but travel to on‑site locations when necessary.