Network System Administrator- Tier 2

OSIbeyond; Rockville (MD); Hybrid; USD 51,000 - 59,000; Full time

Job summary

OSIbeyond recherche un administrateur système réseau de niveau 2 pour rejoindre son équipe d'assistance. Le candidat idéal doit avoir une expérience d'au moins 1 an en support technique et doit être capable de fournir un service client de haute qualité. Le poste est hybride, nécessitant quelques déplacements chez les clients. Les avantages incluent une assurance santé, un régime de retraite 401K et d'autres prestations.

Benefits

Medical Insurance: OSIbeyond pays 80% of premium.

Vision and Dental: OSIbeyond pays 80% of premium.

Life Insurance: OSIbeyond pays 100% of premium.

Short Term Disability: OSIbeyond pays 100% of premium.

401K: OSIbeyond matches up to 4%.

Qualifications

• Au moins 1 an d'expérience comme support helpdesk de niveau 2.
• Compétences techniques alignées au rôle.
• Capacité à travailler en équipe et à gérer son temps.

Responsibilities

• Résoudre les demandes de tickets de niveau 2 et fournir un excellent service client.
• Configurer et supporter le matériel physique.
• Participer à la rotation d'appel et à la maintenance de l'infrastructure.

Skills

Timeliness

Reliability

Communication

Team Support

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

MD-102: Microsoft 365 Certified: Endpoint Administrator Associate

Job description

Join to apply for the Network System Administrator- Tier 2 role at OSIbeyond.

Position Summary

The Network Systems Administrator is a member of the help desk team. They are responsible for resolving Tier 2 level ticket requests supporting our clients. The Network Systems Administrator should deliver excellent customer service while performing quality, well-documented work.

Key Responsibilities and Duties

• Work and complete assigned tickets according to SOPs.
• Provide high-quality written and verbal customer service.
• Accurately track and document all work.
• Perform technical support services in line with technical skill requirements.
• Setup and support physical hardware.
• Travel to client sites to perform support when necessary.
• Participate in on-call rotation and scheduled infrastructure maintenance.

Job Qualifications

Core Competencies

• Timeliness: Meets deadlines and completes work promptly.
• Reliability: Achieves commitments and is punctual.
• Positive Attitude: Maintains a positive outlook on work.
• Organization: Manages own work and schedule effectively.
• Accountability: Takes responsibility for actions and resolves own mistakes.
• Receptive: Open to feedback and willing to grow.
• Adaptability: Flexible and open to change.
• Integrity: Demonstrates high work ethic and honesty.
• Follow-through: Ensures work is completed.
• Quality: Completes all work with attention to detail and accuracy.
• Professionalism: Conducts oneself professionally at all times.
• Communication: Communicates effectively.
• Team Support: Available and supportive of coworkers.

Abilities

• Demonstrates technical knowledge and abilities aligned with role.
• Prioritizes tasks and maintains a tidy ticket queue.
• Notifies the Helpdesk Manager when unable to complete workload.
• Identifies when to escalate assignments.
• Creates detailed documentation and ticket notes.
• Provides high-quality and timely customer service.
• Meets all SLAs.
• Supports peers.
• Travels to client sites as needed.

Security Responsibilities

• Complete cybersecurity training and maintain awareness of risks.
• Treat client and OSIbeyond data as sensitive; do not disclose or transfer without permission.
• Follow cybersecurity policies and incident response procedures.

Experience and Knowledge

At least 1+ year experience as Tier 2 Helpdesk Support.

Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• MD-102: Microsoft 365 Certified: Endpoint Administrator Associate

Position Details

• Location: Rockville, MD – Hybrid eligible, not to exceed 1-day WFH.
• Employment Type: Full-time
• Compensation: $51,500 - $58,999
• Travel: On-call rotation required; some travel to client sites 2-3 days/week; personal vehicle needed.

Benefits

• Medical Insurance: OSIbeyond pays 80% of premium.
• Vision and Dental: OSIbeyond pays 80% of premium.
• Life Insurance: OSIbeyond pays 100% of premium.
• Short Term Disability: OSIbeyond pays 100% of premium.
• 401K: OSIbeyond matches up to 4%.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting