System Administrator

Optimus Technology, Inc; Maryland; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic team at a Service-Disabled Veteran-Owned small business, specializing in Cyber Technologies and innovative solutions. This role offers the opportunity to support and enhance IT systems, ensuring high performance and satisfaction for clients. You will be involved in troubleshooting, managing UNIX and Windows operating systems, and providing essential support for a variety of IT infrastructure. With a commitment to employee development and a range of comprehensive benefits, this position is perfect for those looking to grow in a supportive and forward-thinking environment.

Benefits

Comprehensive health, dental, and vision benefits

Company-funded HRA

401(k) contributions

Employer-paid group life insurance

Tuition assistance and career development

Disability coverage

Paid time off

Referral bonuses

Company outings and events

Qualifications

• Experience in IT systems support and troubleshooting.
• Strong knowledge of UNIX and Windows operating systems.

Responsibilities

• Provide support for implementation and maintenance of IT systems.
• Manage configuration and operation of IT systems.
• Diagnose and resolve Tier 1 Help Desk problems.

Skills

IT Systems Support

Troubleshooting

UNIX Management

Windows OS Management

Help Desk Support

Network Configuration

Tools

AWS

Kubernetes

Job description

Job Responsibilities

Provides support for implementation, troubleshooting, and maintenance of IT systems. Manages IT system infrastructure and related processes. Supports day-to-day operations, monitoring, and problem resolution for client/server/storage/network devices, mobile devices, etc. Offers Tier 1 (Help Desk) and Tier 2 (Escalation) problem diagnosis and resolution. Communicates status updates to agency management and internal customers. Supports dispatch systems and hardware issues, remaining involved in resolution. Configures and manages UNIX and Windows operating systems, installs/loads software, troubleshoots, maintains system integrity, and configures network components. Implements OS enhancements to improve reliability and performance.

Key Responsibilities

1. Support implementation, troubleshooting, and maintenance of IT systems.
2. Manage daily activities of configuration and operation of IT systems.
3. Identify, diagnose, and resolve Tier 1 Help Desk problems.
4. Assist users in accessing and utilizing IT systems.
5. Monitor and resolve issues across client/server/storage/network devices and mobile devices.
6. Provide escalation support and communicate status updates.
7. Optimize system operations, resource utilization, and perform capacity planning.
8. Support dispatch system and hardware problems, involved in resolution.
9. Develop in-depth troubleshooting skills for IT systems.
10. Configure and manage UNIX and Windows OS, install/load software, troubleshoot, and improve system reliability.
11. Analyze and provide feedback on escalated tickets.
12. Support system design, architecture, and hardware integration.
13. Understand system administration interdependencies within Service Oriented Architecture (SOA).
14. Resolve complex issues related to server hardware, applications, and software integration.

AWS and Kubernetes experience are a plus but not required.

About Us

Optimus Technology is a Service-Disabled Veteran-Owned small business founded in 2010. We are recognized for our talented team of engineers and technical experts specializing in Cyber Technologies and emerging tech trends. Our commitment is to match the right technologist with the right customer solution, ensuring high performance and satisfaction.

Why Join Us?

• Comprehensive health, dental, and vision benefits
• Company-funded HRA
• 401(k) contributions
• Employer-paid group life insurance
• Tuition assistance and career development
• Disability coverage
• Paid time off
• Referral bonuses
• Company outings and events

Optimus is committed to equal employment opportunity and non-discrimination in all aspects of employment.