Network Support Technician — PCI/Meraki Expert

Kellton; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology services company in Charlotte, NC is seeking a Network Support Specialist. This role focuses on assisting with remote network setups and ensuring compliance with strict PCI standards. The ideal candidate will have over 5 years of experience in networking and troubleshooting, a CCNA certification, and a commitment to exceptional customer service. It's an onsite position requiring collaboration with business and technical teams.

Qualifications

• 5+ years’ experience in large-scale LAN/WAN environments.
• Strong understanding of PCI DSS standards.
• Excellent communication and collaboration skills.

Responsibilities

• Assist with remote network setups and ongoing support.
• Ensure compliance with PCI standards.
• Troubleshoot WAN/LAN connectivity issues.

Skills

Remote diagnosis and troubleshooting

TCP/IP knowledge

Customer service

Education

CCNA certification or equivalent experience

Tools

Cisco Meraki solutions

Ticket management systems (e.g., Zendesk)

Job description

A technology services company in Charlotte, NC is seeking a Network Support Specialist. This role focuses on assisting with remote network setups and ensuring compliance with strict PCI standards. The ideal candidate will have over 5 years of experience in networking and troubleshooting, a CCNA certification, and a commitment to exceptional customer service. It's an onsite position requiring collaboration with business and technical teams.