Network Support Specialist — Help Desk & Onsite Tech

City-of-Ocala,-F; Ocala (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

City of Ocala is seeking a qualified IT Help Desk Technician to support the service desk, resolve common issues, and assist with network troubleshooting issues on customer premises. The role reports to the Department Director or Designee and requires on-site availability in Ocala, FL.

Applicants should have at least 1–2 years of technical support experience, a high school diploma or GED, and coursework in computer science. Some flexibility for irregular hours and on-call work is possible.

Qualifications

• High school diploma or GED.
• Courses in computer science from a technical school or college preferred.
• Minimum of 1 to 2 years of technical support in software and network experience.

Responsibilities

• Create and monitor service desk tickets.
• Perform first call resolutions for common issues, customer training, and advanced troubleshooting and support.
• Escalate directly to Network Engineer.
• Basic network troubleshooting of the fiber connection to the customer’s premise.
• Maintains Technical Support Help Desk to provide technical support and user assistance on a variety of issues.

Skills

Network configuration

Troubleshooting

Customer service

Communication

Time management

Education

High school diploma or GED

Computer science courses

Tools

MS Office

Job description

City of Ocala is seeking a qualified IT Help Desk Technician to support the service desk, resolve common issues, and assist with network troubleshooting issues on customer premises. The role reports to the Department Director or Designee and requires on-site availability in Ocala, FL.

Applicants should have at least 1–2 years of technical support experience, a high school diploma or GED, and coursework in computer science. Some flexibility for irregular hours and on-call work is possible.