Network Support Specialist

Austin Community College; Philadelphia (Philadelphia County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Comprehensive health care

Vibrant work environment

Opportunities for growth

Benefits

Job summary

A public educational institution is seeking a Technical Support Specialist to perform desktop and computing equipment networking tasks. Candidates can qualify with an Associate Degree and two years of experience or a Bachelor’s Degree with one year of experience. Responsibilities include diagnosing user problems, configuring equipment, and resolving issues. This role offers a vibrant work environment with comprehensive benefits.

Qualifications

• Completion of an Associate Degree or 60 credits in computer science or a related field.
• Current certification as MCSA, MCSE, CAN, CNE, or CCNA.
• Two years of technical support experience.

Responsibilities

• Perform desktop and computing equipment networking tasks.
• Diagnose user problems and provide resolution.
• Configure computing equipment and perform diagnostics.

Skills

Technical Support

Network Troubleshooting

Computer Hardware Installation

Software Installation

Education

Associate Degree in Computer Science

Bachelor’s Degree in Computer Science

Tools

MCSA

MCSE

CAN

CNE

CCNA

Job description

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Apply to this opportunity here: www.phila.gov/jobs

All applications will be accepted from 09/29/2025 to 10/12/2025.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions.
• Growth - Philadelphia is growing, why not grow with it?
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

General Job Description

This is full performance technical support computing work performing desktop and computing equipment network development, troubleshooting, and maintenance. An employee in this class performs the full scope of desktop and computing equipment networking tasks for a network, ranging from computing equipment hardware and software installation and maintenance to the point of successful network software access. Work includes configuring and performing diagnostic techniques on computing equipment to determine software or hardware related problems. Work in this class differs from the next lower level in that the employee is expected to perform the full scope of desktop and computing equipment networking tasks independently as well as diagnose user problems and provide problem resolution of computing equipment with limited supervision.

The Requirements are as follows:

OPTION 1

• Education: Completion of an Associate Degree or 60 credits in computer science, information science, or a closely related field from an accredited college or university or technical institution.
• NOTE: Additional experience may substitute for the required education on a year for a year basis.
• Or Current certification as a Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE) Certified Novell Administrator (CAN), Certified Novell Engineer (CNE), or Cisco Certified Network Administrator (CCNA).
• Experience: Two years of experience performing technical support computer work at the entry level, or personal computer networking experience performing the full range of network support assignments from computing equipment hardware installation and maintenance to point of network access, installing, evaluating, troubleshooting and maintaining network computing equipment hardware and software and related peripheral equipment operational for the computing equipment component of a network.

OPTION 2

• Education: Completion of a Bachelor’s Degree in computer science, information science, or a closely related field from an accredited college or university.
• NOTE: Additional experience may substitute for the required education on a year for a year basis.
• Experience: One year of experience performing technical support computer work at the entry level, or personal computer networking experience performing the full range of network support assignments from computing equipment hardware installation and maintenance to point of network access, installing, evaluating, troubleshooting and maintaining network computing equipment hardware and software and related peripheral equipment operational for the computing equipment component of a network.
• Or One year of experience as an Information Technology Trainee or equivalent experience assisting in the analysis, design, implementation, operation and technical support of one or more Information Technology functions.

The analyst responsible for reviewing applications and additional documentation for this job opportunity is Hamid Bertal. You can contact Hamid at [e-mail].

The City of Philadelphia is a qualified employer for Public Service Loan Forgiveness. Learn more at https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.

If you need any assistance, please feel free to contact: [e-mail].