Computer Support Analyst

Salvation Army; Alexandria, Northern (VA, KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Holiday & PTO

Health/Vision/Dental

Supplemental Insurance

Voluntary Life Insurance

Job summary

Salvation Army is seeking an IT Support Technician to provide hands-on technical assistance to staff in Alexandria, VA. You will manage PC setup, software configurations, and repairs, covering Windows, Mac OS, and Office 365, while delivering user training.

Responsibilities include remote and on-site support, problem diagnosis, and ensuring timely, courteous service. Associate degree in IT or equivalent experience preferred; training will be provided as needed.

Qualifications

• Associate’s Degree in Information Technology or two years of technical college is preferred.
• Three years experience performing computer repair work with some experience teaching computer applications preferred.
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

• Provides technical support and troubleshooting to staff on-site and remotely.
• Diagnoses hardware, software, and networking problems across Windows, Mac OS, and Office 365.
• Installs and configures PCs and peripherals; tests hardware and software for proper operation.
• Prioritizes repairs and coordinates with IT staff for on-site visits as needed.
• Develops and delivers end-user training and classes on IT topics.

Skills

Technical support

Windows

Mac OS

Networking basics

Office 365

Adobe products

Troubleshooting

Equipment setup

Education

Associate’s Degree in IT

Two years of technical college

Tools

Remote support software

Diagnostic tools

Job description

Job Details

Job Location: PMC-Divisional HQ - Alexandria, VA 22314

Job Category: Information Technology

This position is responsible for:

Under the general direction of the Divisional IT Manager provides technical support to Divisional staff in the use/application of computer technology for the daily functional activities of their respective departments; acquires and maintains complete and accurate knowledge of all computer hardware/software supported by the Information Technology Department including Windows, Mac OS and basic networking; answers questions, resolves complaints, repairs equipment, changes software configurations, installs new hardware and peripherals and other duties to ensure that requests for service are addressed in an efficient, timely and courteous manner; may also design, code, and test computer programs to interface with specific products. The incumbent will implement and lead training classes as directed by the Divisional IT Manager and provide individual end user training.

Key Responsibilities

• Provides technical support and problem-solving assistance to all computer users on-site and in the field via telephone or remote support software; diagnoses problems to determine if it is within the software program, client application, or hardware; resolves problems by checking type of computer, software, and client application.
• Sets-up and installs personal computers and peripheral equipment; builds and installs cable, connects hardware, tests hardware for proper operation, and installs software to recognize and utilize hardware; troubleshoots problems associated with the Windows, Mac OS, Internet interface, Office 365 and Adobe products.
• Installs optional hardware such as memory chips, modems, math co-processors, emulation boards, and font cartridges; modifies software programs accordingly. Installs and sets-up various software applications and upgrades; tests installations to ensure proper functioning.
• Prioritizes repair work in attempt to meet needs of users; informs users of progress or status of repairs; responds to users in a courteous and tactful manner. If on-site work is determined to be required, will coordinate with Computer Support Specialists or Network System Administrators for scheduling on-site visits.
• Disables computer and peripheral equipment when necessary to relocate or change layout of equipment.
• Performs necessary data back-ups before troubleshooting or repairing computers.

Physical Requirements and Working Conditions

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Ability to lift and carry moderately heavy computer equipment (25-50 lbs) on a frequent basis. Physical ability to “team lift” heavy materials, supplies and equipment (50-100 lbs) occasionally. Ability to stoop, crawl and climb when necessary. Physical demands include standing, sitting, walking, bending, lifting, and moving computer items as needed.

Employee Benefits

• Holiday & Paid Time Off
• Health Insurance, Vision & Dental discounts
• Supplemental Insurance Available
• Voluntary Life Insurance & more!

What We Are Looking For In You

• Associate’s Degree in Information Technology or related field or two years of technical college from an accredited college or university - Preferred, AND
• Three years experience performing computer repair work with some experience performing individual and classroom training of computer applications preferred; OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certifications

One or more relevant certifications are preferred upon hire.

Equal Opportunity Employer: Veterans | Disabled