Network Support Specialist

NYC Department of Environmental Protection (NYC DEP); New York (NY); On-site; USD 75,000 - 140,000; Full time

Job summary

The NYC Department of Environmental Protection (DEP) – Bureau of Wastewater Treatment is hiring a Network Support Specialist to plan, deploy, and maintain LAN/WAN infrastructure across DEP wastewater facilities and field offices across five boroughs.

You will coordinate with BIT and contractors, manage documentation, and support telecommunications systems while driving Cisco-to-Arista migrations and ensuring safety and compliance with DEP standards.

Qualifications

• Bachelor's degree in computer science, engineering or related field with four years of related IT automation engineering experience, or eight years of related experience, or equivalent.
• Experience with enterprise network platforms, especially Cisco and Arista; networking certifications are a plus.

Responsibilities

• Install, configure, and support networking hardware (switches, routers, access points, wireless).
• Assist in network modernization projects (upgrades, relocations, cabling).
• Troubleshoot LAN/WAN on field sites and provide timely support.

Skills

Networking concepts

Communication & coordination

Independence across field sites

Education

Bachelor's degree in CS/Engineering or related field

Tools

Cisco switches

Arista switches

CCNA

Network+

Job description

The I.T automation engineer Civil Service Title is non-competitive and does not require perspective candidate to be on a civil service list.

About DEP

The NYC Department of Environmental Protection (DEP) protects public health and the environment for over 8 million New Yorkers. We provide 1.1 billion gallons of high-quality drinking water daily, manage wastewater and stormwater, and regulate air, noise, and hazardous materials pollution. With nearly 6,000 employees, DEP operates the largest municipal water and wastewater utility in the U.S.

About BWT

The Bureau of Wastewater Treatment (BWT) operates and maintains critical wastewater infrastructure across all five boroughs, including 14 Wastewater Resource Recovery Facilities, over 90 pumping systems, combined sewer overflow facilities, and more. BWT is undergoing a digital transformation focused on four pillars: SCADA Support and Development, IT Support and Cybersecurity, Asset Management, and Application Development. This transformation aims to modernize operations and improve resilience, efficiency, and data-driven decision-making.

The Bureau of Wastewater Treatment (BWT) is seeking a skilled and reliable IT professional to serve as a Network Support Specialist within its IT Support group. This position focuses primarily on the planning, support, and maintenance of local and wide-area network infrastructure at BWT’s wastewater treatment plants, field offices, and collections facilities throughout the five boroughs. The selected candidate will also provide telecommunications support and play a crucial role in BWT’s transition from Cisco to Arista networking hardware.

Key Responsibilities Will Include But Not Limited To

• Install, configure, and support networking hardware, including switches, routers, access points, and wireless infrastructure.
• Assist in network modernization projects, including hardware upgrades, equipment relocations, and structured cabling.
• Troubleshoot LAN and WAN connectivity issues at field locations and provide responsive support.
• Work closely with the Bureau of Information Technology (BIT), vendors, and contractors to coordinate site deployments and upgrades.
• Maintain accurate documentation, including network diagrams, IP inventories, and cabling layouts.
• Provide secondary support for telecommunications systems such as cellular signal boosters, fire alarm lines, and dedicated data circuits.
• Ensure all work complies with DEP’s EEO and EHS standards and promotes a safe, inclusive work environment.

IT AUTOMATION AND MONITORING E - 95712

Minimum Qualifications

• A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or
• Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;
• Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

• Experience with enterprise network platforms, especially Cisco and/or Arista (experience with both is a plus) - Professional certification in networking (e.g., Network+, CCNA, Arista ACE) is a plus - Experience implementing or supporting Arista networks is a major plus - Solid understanding of Layer 2 and Layer 3 networking concepts including VLANs and routing - Familiarity with structured cabling standards and hands-on hardware installation - Ability to work independently across multiple field sites - Strong communication and coordination skills Additional Requirements Driver License Requirement: A valid New York State driver’s license is required and must be maintained for the duration of your employment.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $75,000.00 – $140,000.00