Network Technician

Industries of the Blind, Greensboro; Greensboro (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Industries of the Blind in Greensboro, NC is seeking a Network Technician to support IT functions and upcoming projects. The role involves general PC hardware, printers, and ensuring employee IT needs are met efficiently.

Responsibilities include server administration, virtualization, networking, security basics, desktop support, backups, and coordination with vendors. A customer service mindset and ability to train staff are important.

Qualifications

• Bachelor's degree in Computer Science or Information Technology or related field, or equivalent experience.
• Certification in related field or equivalent work experience.

Responsibilities

• Provide first line IT support for employees requiring assistance with information technology issues and problems.
• Track, prioritize, and immediately document all issues using an IT support request system. Maintain IT tracking and status reports.
• Assist and maintain setup and maintenance of active directory as required.
• Interact with service and equipment vendors in a professional and accountable manner.
• Provide assistance as needed to team members, technical assistance or other support.
• System installation, backup, maintenance, and problem solving.
• Assists in providing network and remote connectivity hardware/software support, profiles, file sharing, access privileges, and security.
• Researches, analyzes, troubleshoots, and resolves telecommunications related problems.
• Perform other duties as assigned.

Skills

Windows Server

Hyper-V

VMware

Networking

Cisco L3

Wireless APs

VPN/ACLs

Active Directory

Backups

Customer Service

Education

B.S Computer Science or Information Technology

Certifications related field

Tools

Active Directory

VPN

Firewall basics

Backup software

Printer management software

Remote access tools

Job description

Summary of Position:

The Network Technician will provide assistance as needed to support any and all IT functions. They will perform a variety of tasks and assist with projects related to the department and company needs. Included but not limited to general pc tech responsibilities working with printers and other basic hardware to ensure that all employee needs are met expeditiously.

Essential Functions

Systems Administration Setup and help maintain Windows Servers 2016 and above including updates and patches. Be familiar with Hyper-V and VM Ware virtual server setup and deployment. Networking (preferably some Network experience): including: DHCP, TCP/IP, Cisco layer 3 switching and routing, wireless APs (autonomous & controller based), VO/IP, V-Lans, network trouble shooting and cabling. Security: VPNs, ACLs, firewall basics. Help provide path to achieving and maintaining required security compliance standards. Desktop: Windows installation, troubleshooting, setup, and repair. Troubleshoot and maintain copiers, printers, fax server, etc. Customer Service: Team and customer service oriented. Training and Education: Ability to train and educate employees where necessary on standard company required programs. Backups: Ensure all databases are backed up locally, offsite, and/or in a cloud. Also, ensure any program code (including any modifications/enhancements) to existing ERP, EDI, and manufacturing software are backed up. Building Security: Work with third party vendors and IOB owned systems to help keep building secure and fire alarms working properly to help employees feel safe at work.

Job Duties

• Understand and represent the mission, vision, and values of our company to all internal and external customers.


• Provide first line response for employees requiring assistance with information technology issues and problems.


• Track, prioritize, and immediately document all issues using an IT support request system. Maintain IT tracking and status reports. Follow up on open IT issues to drive on-time closure.


• Assist and maintain setup and maintenance of active directory as required.


• Interact with service and equipment vendors in a professional and accountable manner.


• Provide assistance as needed to team members, technical assistance or other support.


• System installation, backup, maintenance, and problem solving.


• Assists in providing network and remote connectivity hardware/software support, profiles, file sharing, access privileges, and security.


• Researches, analyzes, troubleshoots, and resolves telecommunications related problems.


• Perform other duties as assigned.

Education

• B.S Computer Science or Information Technology, Certification in related field or equivalent work experience in a related field.