Datacenter Network Support Engineer L2

Iron Systems, Inc; Santa Clara (CA); On-site; USD 75,000 - 115,000; Full time

Job summary

Iron Systems, Inc. is seeking a motivated Level 2 Network Technician to support data center infrastructure, including troubleshooting, hardware installs, and maintaining order and cleanliness within the facility.

Responsibilities include installing and troubleshooting with guidance from NOC/engineering, handling servers, storage, network devices, and cabling, ensuring smooth operations and on-site coordination for projects.

Qualifications

• 4+ years of data center operations or IT infrastructure support.
• Experience leading a project team.
• Experience in data center environments (MMR, Cages, Shared Areas).
• Server hardware diagnostics and fault diagnosis knowledge.
• Network equipment troubleshooting including routers, switches, firewalls, load balancers.
• Structured cabling with labeling and organization.
• Basic electrical testing and knowledge of AC/DC equipment.
• Ability to upgrade server and switch operating systems.
• Fiber testing with power meter.
• WAN/LAN/Wireless/Cloud concepts familiarity.
• Experience in MPOE/IDF/MDF rooms.

Responsibilities

• Troubleshoot and execute installations with guidance from the NOC or engineering team on IT devices.
• Provide hands-on support for physical Servers, Storage & Backup Devices, Server Appliances, and Hyper-Converged Infrastructure.
• Manage Power Distribution Units, SAN Fabric Switches, and network devices.
• Handle device connections (peripherals, power, network ports).
• Maintain data center cleanliness and organization.

Skills

4+ years data center ops

Team leadership

Data center environments

Server hardware

Network gear troubleshooting

Structured cabling

Electrical basics

OS/server upgrades

Fiber testing

WAN/LAN/Wireless/Cloud

MPOE/IDF/MDF rooms

Job description

Job Summary

We are seeking a motivated and skilled Level 2 Network Technician to join our team. This role involves maintaining and supporting the data center infrastructure, including troubleshooting, hardware installations, and ensuring the data center's cleanliness and organization.

Key Responsibilities

Troubleshoot and execute installations with guidance from the NOC or engineering team on IT devices:

• Physical Servers
• Storage & Backup Devices
• Server Appliances
• Hyper-Converged Infrastructure (e.g., Nutanix, Cisco UCS)
• Tape Storage Units
• Power Distribution Units (3KVA and below)
• SAN Fabric Switches
• Network Switches
• KVM Units
• WAN Optimization Devices
• Firewalls
• Access Points
• Routers
• Optical Transport System
• Physical Cabling and Cable Management
• Device connections (peripherals, power, network ports)

Qualifications And Skills

Technical Skills

• Minimum 4 years of experience in data center operations or IT infrastructure support.
• Experience leading a team executing a project.
• Experienced with data center environments, including MMR, Cages, and Shared Areas.
• Knowledgeable in server hardware components: power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
• Understanding of network equipment functionalities (routers, switches, firewalls, load balancers): power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
• Experienced in structured cabling, including standards, specifications, installation techniques, labeling, and organization.
• Basic electrician skills: power testing, connector types, AC and DC equipment.
• Knowhow to upgrade servers and switches operational systems
• Basic fiber troubleshoots with power meter and looping
• Basic understanding of technology WAN/LAN, Wireless, and Cloud
• Experience working in or around MPOE, IDF, and MDF rooms

Soft Skills

• Leadership: Manage a group of 2 or 3 L1 engineers during a project or an incident.
• Project Management: Ability to understand a project and its concepts and execute tasks related to the role. Control the timeline, activities and the team on site reporting it to the Project Manager. Be able to negotiate and remove barriers with customer resource on site. Understand technical documentation like rack elevation and floor plan. Adaptability with tasks and timelines.
• Incident Management: Strong understanding of incident management, communication, and escalation processes.
• Communication: Excellent communication skills to collaborate with team members, convey technical information, and update stakeholders.
• Attention to Detail: High precision in handling sensitive data center equipment to ensure accuracy and minimize errors.
• Flexibility: Willingness to work outside regular business hours, respond to emergencies, and travel to remote sites as needed.
• Continuous Learning: Passion for learning and staying updated on industry trends to enhance skills and knowledge.

Additional Requirements

• Possess a personal set of tools, including a laptop, hotspot, and personal protective equipment (PPE).
• Capable of supporting team members during installations and migrations, including working on ladders and using scissor lifts.
• If you are passionate about data center operations and looking to grow your career in a dynamic environment, we encourage you to apply.