Network Support Engineer

WELBRO Building Corporation; Town of Florida, Northern (NY, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Relocation assistance

Health insurance

Dental plan

Life insurance

LTD

ESOP shares

401(k) match

HRA

FSA

Auto allowance or truck

Pet insurance

Job summary

WELBRO Building Corporation seeks a Network Support Engineer to deliver first- and second-level IT support across Windows servers, AD, and Microsoft 365. You will diagnose issues, document work, and assist with security, device deployments, and account management in a Microsoft-centric environment.

Role emphasizes end-user support, network troubleshooting, and patch deployment, with on-site responsibilities and a focus on service levels and collaboration within a security-aware team.

Qualifications

• Experience supporting Windows Server and Active Directory administration.
• Familiarity with cybersecurity monitoring tools and EDR technologies.
• Proficient in troubleshooting Windows and network issues in a Microsoft-centric environment.

Responsibilities

• Provide first- and second-level end-user support across voice, data, applications, and devices.
• Diagnose, document, and track incidents in a ticketing system with timely resolutions.
• Assist with admin tasks for Active Directory, 365 services, and device onboarding/offboarding.

Skills

Network support

Windows Server

Active Directory

Microsoft 365

SentinelOne EDR

EventLog Viewer

Cybersecurity monitoring

LAN/WAN

VoIP

Ticketing system

Tools

ManageEngine

Job description

WELBRO Building Corporation has a career opportunity for a Network Support Engineer to provide first- and second-level technical support to end users across voice, data, applications, hardware, software, and networked systems. Diagnose and resolve issues efficiently, document work in a ticketing system, and support account administration, endpoint security, and device deployments in a Microsoft-centric environment.

Key Duties

• Assist with Cyber security monitoring of servers and endpoints, familiarity with SentinelOne EDR and ManageEngine EventLog viewer.
• Support Windows Server administration tasks and assist with Active Directory user/group management as needed.
• Support Microsoft 365 (Office, SharePoint, OneDrive) including authentication (2FA), data migrations, and Mobile Device Management.
• Support and troubleshoot networking/connectivity issues related to VLANS and switching on the internal network and at the colocation facility.
• Log, track, and document incidents and requests in a ticket management system; provide timely status updates and clear final resolutions.
• Provide basic support for telephone equipment and VoIP; assist with LAN/WAN connectivity, peripheral network devices, and mobile operating systems.
• Work effectively both independently (with direction) and collaboratively within a team to meet service and support goals.
• Assist with deployment of system and security patches on servers and user workstations endpoints.
• Provision and deprovision user accounts and access in accordance with security and onboarding/offboarding procedures
• Support employee onboarding and offboarding by preparing devices, configuring access, and coordinating equipment return and data transfer needs.
• Provide administrative and end-user support for Microsoft 365 and Active Directory, including password/access issues and basic account troubleshooting.
• Provide break/fix and remote access support across laptops, tablets, phones, and peripherals; escalation when needed.
• Assist with Cyber security monitoring of servers and endpoints, familiarity with SentinelOne EDR and ManageEngine EventLog viewer.
• Support Windows Server administration tasks and assist with Active Directory user/group management as needed.
• Support Microsoft 365 (Office, SharePoint, OneDrive) including authentication (2FA), data migrations, and Mobile Device Management.
• Support and troubleshoot networking/connectivity issues related to VLANS and switching on the internal network and at the colocation facility.
• Log, track, and document incidents and requests in a ticket management system; provide timely status updates and clear final resolutions.
• Provide basic support for telephone equipment and VoIP; assist with LAN/WAN connectivity, peripheral network devices, and mobile operating systems.
• Work effectively both independently (with direction) and collaboratively within a team to meet service and support goals.
• Assist with deployment of system and security patches on servers and user workstations endpoints.
• Provision and deprovision user accounts and access in accordance with security and onboarding/offboarding procedures
• Support employee onboarding and offboarding by preparing devices, configuring access, and coordinating equipment return and data transfer needs.
• Provide administrative and end-user support for Microsoft 365 and Active Directory, including password/access issues and basic account troubleshooting.
• Provide break/fix and remote access support across laptops, tablets, phones, and peripherals; escalation when needed.
• Assist with Cyber security monitoring of servers and endpoints, familiarity with SentinelOne EDR and ManageEngine EventLog viewer.
• Support Windows Server administration tasks and assist with Active Directory user/group management as needed.
• Support Microsoft 365 (Office, SharePoint, OneDrive) including authentication (2FA), data migrations, and Mobile Device Management.
• Support and troubleshoot networking/connectivity issues related to VLANS and switching on the internal network and at the colocation facility.
• Log, track, and document incidents and requests in a ticket management system; provide timely status updates and clear final resolutions.
• Provide basic support for telephone equipment and VoIP; assist with LAN/WAN connectivity, peripheral network devices, and mobile operating systems.
• Work effectively both independently (with direction) and collaboratively within a team to meet service and support goals.
• Assist with deployment of system and security patches on servers and user workstations endpoints.
• Provision and deprovision user accounts and access in accordance with security and onboarding/offboarding procedures
• Support employee onboarding and offboarding by preparing devices, configuring access, and coordinating equipment return and data transfer needs.
• Provide administrative and end-user support for Microsoft 365 and Active Directory, including password/access issues and basic account troubleshooting.
• Provide break/fix and remote access support across laptops, tablets, phones, and peripherals; escalation when needed.

This position is eligible for WELBRO benefits package including relocation, health insurance, dental, life, LTD, ESOP shares, 401(k) match, HRA, FSA, auto allowance or truck, pet insurance. We are proud to be an Equal Opportunity Employer and maintain a Drug-Free Workplace.