Network Support Engineer

WELBRO Building Corporation; Orlando (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Relocation

Health insurance

Dental

Life

LTD

ESOP shares

401(k) match

HRA

FSA

Auto allowance or truck

Pet insurance

Job summary

WELBRO Building Corporation is seeking a Network Support Engineer to deliver first- and second-level IT support across voice, data, apps, hardware, and networked systems. You will diagnose issues, document in the ticket system, and support account administration, endpoint security, and device deployments in a Microsoft-centric environment.

The role emphasizes Windows Server, Active Directory, and Microsoft 365 support, with duties spanning network troubleshooting, patch deployment, and user

Qualifications

• Experience providing first- and second-level IT support across voice, data, apps, hardware and networked systems.
• Familiarity with Windows Server administration and Active Directory user/group management.
• Experience with Microsoft 365 services including authentication (2FA) and data migrations.

Responsibilities

• Assist cyber security monitoring of servers and endpoints; support for VLANs and switching on internal network and colocation facility.
• Log, track and document incidents in a ticketing system; provide updates and final resolutions.
• Provide break/fix and remote support for laptops, tablets, phones, and peripherals; escalate when needed.
• Provide on-site and remote assistance for Microsoft 365 and Active Directory, including password/access issues.

Skills

Cyber security

Windows Server

Active Directory

Microsoft 365

Networking

VoIP

Tools

SentinelOne EDR

ManageEngine EventLog Viewer

Job description

WELBRO Building Corporation has a career opportunity for a Network Support Engineer to provide first- and second-level technical support to end users across voice, data, applications, hardware, software, and networked systems. Diagnose and resolve issues efficiently, document work in a ticketing system, and support account administration, endpoint security, and device deployments in a Microsoft-centric environment.

Key Duties

• Assist with Cyber security monitoring of servers and endpoints, familiarity with SentinelOne EDR and ManageEngine EventLog viewer.
• Support Windows Server administration tasks and assist with Active Directory user/group management as needed.
• Support Microsoft 365 (Office, SharePoint, OneDrive) including authentication (2FA), data migrations, and Mobile Device Management.
• Support and troubleshoot networking/connectivity issues related to VLANS and switching on the internal network and at the colocation facility.
• Log, track, and document incidents and requests in a ticket management system; provide timely status updates and clear final resolutions.
• Provide basic support for telephone equipment and VoIP; assist with LAN/WAN connectivity, peripheral network devices, and mobile operating systems.
• Work effectively both independently (with direction) and collaboratively within a team to meet service and support goals.
• Assist with deployment of system and security patches on servers and user workstations endpoints.
• Provision and deprovision user accounts and access in accordance with security and onboarding/offboarding procedures
• Support employee onboarding and offboarding by preparing devices, configuring access, and coordinating equipment return and data transfer needs.
• Provide administrative and end-user support for Microsoft 365 and Active Directory, including password/access issues and basic account troubleshooting.
• Provide break/fix and remote access support across laptops, tablets, phones, and peripherals; escalation issues appropriately when needed.
• Assist with Cyber security monitoring of servers and endpoints, familiarity with SentinelOne EDR and ManageEngine EventLog viewer.
• Support Windows Server administration tasks and assist with Active Directory user/group management as needed.
• Support Microsoft 365 (Office, SharePoint, OneDrive) including authentication (2FA), data migrations, and Mobile Device Management.
• Support and troubleshoot networking/connectivity issues related to VLANS and switching on the internal network and at the colocation facility.
• Log, track, and document incidents and requests in a ticket management system; provide timely status updates and clear final resolutions.
• Provide basic support for telephone equipment and VoIP; assist with LAN/WAN connectivity, peripheral network devices, and mobile operating systems.
• Work effectively both independently (with direction) and collaboratively within a team to meet service and support goals.
• Assist with deployment of system and security patches on servers and user workstations endpoints.
• Provision and deprovision user accounts and access in accordance with security and onboarding/offboarding procedures
• Support employee onboarding and offboarding by preparing devices, configuring access, and coordinating equipment return and data transfer needs.
• Provide administrative and end-user support for Microsoft 365 and Active Directory, including password/access issues and basic account troubleshooting.
• Provide break/fix and remote access support across laptops, tablets, phones, and peripherals; escalation issues appropriately when needed.
• Assist with Cyber security monitoring of servers and endpoints, familiarity with SentinelOne EDR and ManageEngine EventLog viewer.
• Support Windows Server administration tasks and assist with Active Directory user/group management as needed.
• Support Microsoft 365 (Office, SharePoint, OneDrive) including authentication (2FA), data migrations, and Mobile Device Management.
• Support and troubleshoot networking/connectivity issues related to VLANS and switching on the internal network and at the colocation facility.
• Log, track, and document incidents and requests in a ticket management system; provide timely status updates and clear final resolutions.
• Provide basic support for telephone equipment and VoIP; assist with LAN/WAN connectivity, peripheral network devices, and mobile operating systems.
• Work effectively both independently (with direction) and collaboratively within a team to meet service and support goals.
• Assist with deployment of system and security patches on servers and user workstations endpoints.
• Provision and deprovision user accounts and access in accordance with security and onboarding/offboarding procedures
• Support employee onboarding and offboarding by preparing devices, configuring access, and coordinating equipment return and data transfer needs.
• Provide administrative and end-user support for Microsoft 365 and Active Directory, including password/access issues and basic account troubleshooting.
• Provide break/fix and remote access support across laptops, tablets, phones, and peripherals; escalation issues appropriately when needed.

This position is eligible for WELBRO benefits package including relocation, health insurance, dental, life, LTD, ESOP shares, 401(k) match, HRA, FSA, auto allowance or truck, pet insurance. We are proud to be an Equal Opportunity Employer and maintain a Drug-Free Workplace.

Due to limited staff and high volume of inquiries, we regretfully are unable to verify receipt of resumes. It’s our policy not to utilize the services of Executive Search or Staffing firms of any kind. We thank you in advance for your consideration.