Network Support Engineer

Quantum World Technologies Inc.; Bellevue (WA); On-site; USD 80,000 - 120,000; Full time

Job summary

Quantum World Technologies Inc. is seeking a Support Engineer to provide technical support and troubleshooting for cloud and network infrastructure environments in Bellevue, WA. You will act as a frontline technical resource and own customer incidents from initial diagnosis through resolution.

The role requires strong technical expertise, excellent communication, and a customer-focused mindset. You will collaborate with engineering and operations teams and contribute to knowledge base content

Qualifications

• Strong networking fundamentals across TCP/IP and OSI.
• Experience with large-scale network environments.
• Hands-on work with firewalls and proxy solutions.
• Experience with VPN/IPsec/DHCP/DNS/HTTP/HTTPS.
• Familiarity with cloud and virtualization concepts.

Responsibilities

• Provide technical support for complex cloud and networking issues.
• Own customer incidents from identification through resolution.
• Troubleshoot and resolve escalated technical issues.
• Collaborate with engineering, operations, and cross-functional teams.
• Contribute to product improvements from customer feedback.
• Develop knowledge base content and self-help resources.
• Maintain high customer satisfaction and support quality standards.
• Continuously build technical expertise and serve as a SME in assigned areas.
• Participate in readiness, training, and process improvement initiatives.

Skills

TCP/IP

OSI model

Network troubleshooting

Cloud concepts

Active Directory

Tools

Wireshark

Network Monitor

Job description

We are looking for a Support Engineer to provide technical support and troubleshooting for cloud and network infrastructure environments. In this role, you will act as a frontline technical resource, resolving complex customer issues through phone, email, and web-based support channels.

You will own customer incidents from initial diagnosis through resolution, collaborating with engineering teams, subject matter experts, and management when required. The position requires strong technical expertise, excellent communication skills, and a customer-focused mindset.

Key Responsibilities

• Provide technical support for complex cloud and networking issues.
• Own customer incidents from identification through resolution.
• Troubleshoot and resolve escalated technical issues.
• Collaborate with engineering, operations, and cross-functional teams.
• Contribute to product improvement initiatives through customer feedback.
• Develop knowledge base content and self-help resources.
• Maintain high customer satisfaction and support quality standards.
• Continuously build technical expertise and serve as a subject matter expert in assigned areas.
• Participate in readiness, training, and process improvement initiatives.

Required Qualifications

Technical Skills

Networking

• Strong understanding of TCP/IP and the OSI model.
• Experience with network administration and infrastructure support.
• Expertise in troubleshooting large-scale network environments.
• Experience using packet analysis tools such as:
• Wireshark
• Network Monitor
• Knowledge of:
• VPN
• IPsec
• DHCP
• DNS
• HTTP/HTTPS
• MPLS
• BGP
• Layer 2 and Layer 3 networking
• Hands-on experience with:
• Firewalls
• Proxy solutions
• Network monitoring and diagnostics

Cloud & Virtualization

• Understanding of Private, Public, and Hybrid Cloud environments.
• Familiarity with Software Defined Networking (SDN).
• Experience supporting Windows and/or Linux operating systems.
• Knowledge of virtualization technologies and virtual infrastructure management.
• Knowledge of cloud platform services and architecture.
• Understanding of cloud deployment and operational concepts.
• Experience troubleshooting cloud-based solutions and services.
• Familiarity with:
• Active Directory
• Security concepts
• Understanding of virtualization technologies and administration.
• Experience with hypervisor configuration and management.