Network Specialist - Customer Outreach

BlueWater Federal Solutions, Inc.; Columbus, Northern (OH, KY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health/dental/vision

401k matching

Employee stock purchase program

Life insurance

Paid time off

Job summary

BlueWater Federal Solutions, Inc. is seeking a Customer Service Specialist to support DISA operations in the Columbus, OH area. You will be responsible for initial customer interactions and follow through of service orders.

Responsibilities include entering service request details into the DISA Storefront (DSF), providing exceptional service before and after DSF entry, and guiding customers when requirements are unclear or incomplete. A Secret clearance is required or the ability to obtain one.

Qualifications

• Active Secret clearance or the ability to obtain one.

Responsibilities

• Initial customer interactions and follow through of service orders.
• Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request.
• Perform customer interaction with exceptional service before/after DSF entry.
• Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.

Skills

Secret clearance

Military communications experience

Education

Accredited technical training program

Job description

Overview

BlueWater Federal is seeking a Customer Service Specialist to support DISA operations in the Columbus, OH area. The Customer Service Specialist will be responsible for initial customer interactions and follow through of service orders.

Responsibilities

• Initial customer interactions and follow through of service orders.
• Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request.
• Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry.
• Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.

Qualifications

• Active Secret clearance or the ability to obtain one.
• 2+ years of military experience in communications or a related technical field, 2+ years in an accredited technical training program with at least 1 year of experience in communications or a related field, or 2+ years of experience in communications or a related technical field.

We offer a competitive health and wellness benefits package, including medical, dental, and vision coverage. Our competitive compensation package includes generous 401k matching, employee stock purchase program, and life insurance options, and time off with pay. Salary range: 50-55K

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.