Network Specialist-Customer Outreach

BlueWater Federal Solutions; Columbus (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401k matching

Employee stock purchase program

Life insurance

Paid time off

Job summary

BlueWater Federal is seeking a Customer Service Specialist to support DISA operations in the Columbus, OH area. The role involves handling initial customer interactions and guiding service orders through the DISA Storefront (DSF).

You will ensure accurate data capture and follow through to complete service requests. The ideal candidate has an active Secret clearance or the ability to obtain one, plus 2+ years in military communications or related technical fields, and experience in technical

Qualifications

• Active Secret clearance or the ability to obtain one.
• 2+ years of military experience in communications or a related technical field, 2+ years in an accredited technical training program with at least 1 year of experience in communications or a related field, or 2+ years of experience in communications or a related technical field.

Responsibilities

• Provide initial customer interaction and follow through of service orders.
• Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request.
• Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry.
• Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.

Skills

Active security clearance

Military communications experience

Technical training programs

Job description

BlueWater Federal is seeking a Customer Service Specialist to support DISA operations in the Columbus, OH area. The Customer Service Specialist will be responsible for initial customer interactions and follow through of service orders.

Responsibilities

• Provide initial customer interaction and follow through of service orders.
• Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request.
• Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry.
• Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.

Qualifications

• Active Secret clearance or the ability to obtain one.
• 2+ years of military experience in communications or a related technical field, 2+ years in an accredited technical training program with at least 1 year of experience in communications or a related field, or 2+ years of experience in communications or a related technical field.

We offer a competitive health and wellness benefits package, including medical, dental, and vision coverage. Our competitive compensation package includes generous 401k matching, employee stock purchase program, and life insurance options, and time off with pay. Salary range: 50-55K

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.