Network Specialist

City of Murfreesboro, TN; Murfreesboro (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Murfreesboro, TN, seeks an IT Support Technician to install and support workstation hardware, server hardware and software, and network devices. The role emphasizes on-site service, remote assistance, and proactive maintenance to keep city systems secure and productive.

Requires a high school diploma or GED plus one year of college or equivalent training, and two years of relevant experience. City workers enjoy equal opportunity employment and a locally focused team environment.

Qualifications

• Requires on-site IT support experience with computer information systems.
• Experience maintaining and supporting PC and networked systems preferred.
• Ability to communicate effectively in spoken and written English.

Responsibilities

• Communicates in English to ensure safe and efficient operations.
• Provides on-site maintenance of PC, network, telephone, and business systems.
• Performs diagnostic and preventative maintenance on information systems.
• Provides remote, phone, and on-site technical support to city employees.
• Maintains inventory of fixed assets, including computers and office equipment.
• Procures, configures, and supports office, desktop, and mobile technology.
• Monitors backup, anti-virus, and security procedures.
• Assists in annual budget requests for maintenance and capital purchases.
• Installs printers and devices; conducts software updates.

Skills

Desktop support

Network troubleshooting

Hardware maintenance

Printer setup/maintenance

Software updates

Security procedures

Budgeting assistance

Remote support

Inventory management

Education

One year of college or equivalent training

High School diploma or GED

Job description

The purpose of this position is to install and support workstation hardware, server hardware and software, peripheral devices, and network devices.

Essential Functions

• Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of the business.
• Provides on-site maintenance of the PC based network computer systems, all telephone systems and other business systems and components as specified.
• Conducts routine diagnostic and preventative maintenance on-site for computer information systems and related equipment.
• Provides remote, phone, and on-site technical support to city employees.
• Maintains inventory of fixed assets, including computers and office equipment installed or removed within the department.
• Procures, configures, and supports office, desktop, and mobile technology.
• Monitors backup, anti-virus and security procedures.
• Assists in developing annual budget request for maintenance and recommends capital purchases for computer-related equipment.
• Installs printers and other devices, computer hardware and software; conducts updates on software.
• Troubleshoots network devices, hardware and software problems.
• Installs and configures network solutions such as routers, cable runs, and switch installation.
• Tests, evaluates and recommends software and hardware for purchase.
• Provides assistance on the city-wide information sharing network.
• Performs other work as assigned.

Physical Demands

• Performs work that involves walking or standing some of the time.
• Involves exerting up to 10 pounds of force on a regular and recurring basis and sustained keyboard operations.

Minimum Education and Experience Requirements

• Requires High School diploma or GED.
• Completion of one (1) year of college or any combination of equivalent training and experience in computer information systems or a closely related study.
• Must have two (2) years of experience in computer information systems maintenance and support.

Special Certifications and Licenses

• Must have a valid driver's license.

The City of Murfreesboro is an Equal Opportunity Employer.