Network Services Technician

CENTRAL OREGON COMMUNITY CLG; Bend, Northern (OR, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Central Oregon Community College – Bend Campus is seeking a Network Technician to assist the Network Services Manager with daily operations, troubleshooting, and administration of COCC's local and wide-area networks. The role supports ITS teams and participates in projects enhancing the college's IT infrastructure.

The ideal candidate will maintain both wired and wireless networks, manage documentation and inventory, and collaborate with external vendors.

Qualifications

• Strong knowledge of network topology and client connections.
• Ability to perform classroom AV installs and programming.
• Experience maintaining wired/wireless networks and network equipment.
• Familiarity with network documentation and equipment inventory.
• Knowledge of data security basics including firewalls and encryption.

Responsibilities

• Assist with day-to-day network operations and stability.
• Install, maintain, and monitor networking equipment; apply updates.
• Document actions, identify trends, and implement fixes.
• Troubleshoot network problems and assist in emergencies.
• Maintain network and wiring documentation and equipment inventory.
• Support phone/voice mail systems and cross-team training.
• Collaborate with vendors for support and guidance.
• Provide technical assistance for building facilities and future tech.

Skills

Network operations

Troubleshooting

AV installation

Documentation

Fiber cabling

Network monitoring

Education

Associate's degree in technology

Tools

Networking equipment

Network monitoring tools

Job description

Close Date

Open Until Filled Yes

Open Until Filled Notes

Open Until Filled Notes Priority Application Deadline 9/13/2026. Please note interviews for this position will only be conducted in person at our Bend Campus. Incomplete applications will not be considered by hiring committees.

Responsible for assisting the Network Services Manager with the day-to-day functioning of the College local and wide-area data/video/voice networks including troubleshooting routers, hubs, switches, and communication lines. This position also supports other ITS teams in evaluating, configuring, and administering the COCC network. The position is part of the ITS Network Team within the Tech Support Services area of the ITS department. As such, will also participate in research, development, and direct support of projects that enhance COCC's information technology.

Essential Duties and Responsibilities

Assist with network maintenance and overall network stability by:

• Performing daily operations and monitoring a wired and wireless network.
• Assisting the Network Services Manager with the installation, maintenance, and monitoring of networking equipment. This may include applying software updates as well as major upgrades.
• Identifying trends, recommending and implementing corrective measures, and documenting action taken.
• Serving as a technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network problems.
• Assisting with analysis and monitoring of network activities to ensure optimal network operation.
• Helping install and improve network infrastructure to include fiber, cabling, and equipment.
• Maintaining network documentation and wiring documentation pertaining to the network systems.
• Helping maintain an inventory of network equipment and parts.
• Assisting in the maintenance of phone and voice mail systems.
• Assisting with cross-team training and support of end-user technical issues including, workstations, AV programming, and hardware/software engineering.

Network Infrastructure

Support COCC learning environment by:

• Working with the campus constituents, network team, and ITS team members to ensure stable and functional networking services are provided to all COCC campuses.
• Identifying, suggesting, and implementing improvements to systems and network environment.
• Assists the Network Services Manager to provide a stable and reliable network environment between State Universities and COCC
• Provide technical assistance for existing and new building facilities in the support of future technologies.
• Coordinate with outside vendors as necessary to obtain technical support, quotes, and guidance for network activities.li>
• Performing network maintenance during designated maintenance windows.

Network Projects

As part of the networking team, evaluate and implement projects aimed at sustaining the following:

• Crestron programming and connectivity
• Wireless and Wired Network Configuration, Troubleshooting, and Support.
• Utilizing Network Monitoring tools
• Firewall Monitoring
• Network Documentation
• Power / UPS Management
• Phone and Voice Mail Support
• Open Community Wireless Network Support
• Residence Hall Network Troubleshooting and Support
• Outlying Campus Support.
• Network Support of Outside Services
• AV Switch and Equipment Programming and Configuration.
• Network Cabling Installation, Troubleshooting, and Documentation.

Department Specific

Knowledge, Skills, and Abilities

Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• A strong understanding of Network Topology and client connections to the network is required.
• This individual blends strong interpersonal skills with excellent technical ability.
• Ability to perform classroom AV installs and programming.
• Understand the issues involved with administering and maintaining educational infrastructure, including network connectivity, Internet access, wireless access, etc.
• Ability to provide input in making decisions regarding changes to the network such that interruptions are rare, generally planned, and brief.
• Ability to review and evaluate the College networks and make recommendations.
• Ability to gather information from other ITS staff to obtain information regarding potentially related problems to network systems.
• Basic knowledge of data security including encryption, intrusion detection, firewalls, virus protection, etc.
• Ability to use office equipment, power tools, machinery, computers, and network diagnostic tools.
• Ability to work with Network and Communication Service providers and ITS technical support staff.
• Knowledge monitoring and maintaining routers, switches, and other networking devices.
• Ability to support outside agencies telecommunications needs as defined by contractional agreements with COCC .
• Must be able to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter.

Ergonomic Requirements

Working hours will include early and late hours with possible weekend work, coverage for emergency outages during off hours, and residence hall support. Work is conducted in an ordinary office, mostly sitting. A computer screen is used approximately 75% percent of the time. All individuals are required to be able to perform essential functions without significant risk of injury or to otherwise demonstrate or explain how they can perform the essentials listed above. Physical dexterity and movement of equipment and wiring capability are frequently expected.

Education

• Associate's degree in a technology-related