Network Analyst and Student Intern Coordinator

Fairleigh Dickinson University

Teaneck Township (NJ)

On-site

USD 54,900 - 87,800

Full time

14 days+

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Benefits offered by this job

Employee tuition grant

Health/dental/RX/vision insurance

Paid time off

Retirement plan contributions

Life insurance

Job summary

Fairleigh Dickinson University, Metropolitan Campus in Teaneck, NJ, is seeking a Network Analyst and Student Intern Coordinator to install, maintain, and support Cisco LAN/WAN networks and related telecom services. The role covers on-call duties to ensure 7x24 uptime and coordination with faculty and students on training and internships.

The incumbent will mentor interns, manage onboarding, and collaborate with the Information Resources & Technology-Metro department to support accreditation

Qualifications

BS in Computer Science with two years networking experience.
Strong Cisco IOS knowledge, especially layer 2, QoS, VLANs and routing.
Experience with LAN/WAN, VOIP, wireless, and network management tools.

Responsibilities

Installs, maintains and troubleshoots Cisco LAN hardware and WLAN APs.
Maintains LAN software, operating systems, utilities and management tools.
Designs tests and reports on network performance and uptime.
Keeps knowledge up to date and recommends hardware changes.
On-call 24/7 and available on weekends/holidays when scheduled.
Responds to end-user tickets via the ticket system.

Skills

Cisco IOS

LAN

WAN

VOIP

Wireless

IP subnetting

Routing

VLANs

TCP/IP

Documentation

On-call

Education

BS in Computer Science

Tools

Packet sniffers

OTDR

Job description

Network Analyst and Student Intern Coordinator

Job Title: Network Analyst and Student Intern Coordinator

Campus:

Campus: Metropolitan Campus, Teaneck, NJ

Department:

Department: Information Resources & Technology-Metro

Hiring Manager:

Hiring Manager: Stuart Alper

Hiring Manager Title: AVP, Systems and Network

College:

Position Type:

Position Type: Professional Administrative

Grade:

Grade: 27

FLSA:

FLSA: Exempt

Faculty Rank:

Salary: $54,900.-$87,800.

This position provides a comprehensive benefits package that includes: employee tuition grant, health/dental/RX/vision insurance, paid time off, retirement plan contributions, employer paid life insurance and long term disability benefits, as well as various voluntary benefits including but not limited to supplemental life insurance, commuter benefits, long term care, and FSA / HSA .

Status:

Status: Full-Time

Months Worked:

Months Worked: 12 Month

Job Summary:

Under the direction of the Director of Networking, the Network Analyst and Student Intern Coordinator implements, maintains, assists in planning and troubleshoots network/telecommunications equipment. The incumbent may also be called upon to install, maintain and support software utilities and applications associated with the main Cisco networking systems and the telecommunications (voice/video/data) environment on an as needed basis as determined by the Director of Networking. This position is expected to assist in maintaining 7 day by 24-hour up time for all critical network segments.

Required Qualifications:

PRINCIPAL DUTIES : Network Analyst

1. Installs, maintains and troubleshoots mostly Cisco Local Area Network ( LAN ) hardware and Wireless Access Points, primarily layer 2 switches. Also includes physical fiber/copper troubleshooting, patching and running. Some OSI layer 3 work and higher as the individual’s skill set permits. Maintains detailed documentation concerning layouts and connections.
2. Installs, maintains and troubleshoots LAN software, including operating systems, applications, utilities and management software.
3. Designs and conducts tests for monitoring and evaluating the continuing performance of all network equipment, including utilization, loading and response. Provides management reports showing the status of the environment.
4. Maintains a working knowledge of continuing developments in the field of Networking. Must make design and hardware recommendations to the Director of Networking.
5. On call 24 hours per day, 7 days per week. Required to work on weekends and holidays when scheduled.
6. Monitors and responses to end user tickets through the Ticket Management system.
7. Performs other work related duties as requested.

PRINCIPAL DUTIES : Student Intern Coordinator:

1. Assists with on-boarding training of each new wave of student Interns.
2. Works side-by-side with students on designated day to observe their work.
3. Meets with Interns 1:1 on a weekly basis to discuss training, skills learned, tickets processed, questions and ongoing improvements.
4. Works with Students on developing Knowledge Items and working with Auto Pilot call configurations.
5. Acts as primary mentor for Students working with faculty to ensure accreditation of program; recommend grades to faculty.
6. Serves as primary contact in the recruitment of Student Interns, including posting waves on Handshake and interviewing candidates.
7. Acts as liaison between Service Desk and Computer Science Department in management of Internship program.
8. Actively recruits new students to the program through promotions, presentations, etc.
9. Additional Service Desk hours must be approved by Director of Networking.

MINIMUM QUALIFICATIONS

1. Minimum of BS in Computer Science required plus two years of experience in Networking Technology.
2. Ability to demonstrate a strong working knowledge of Cisco IOS . Most importantly, around layer 2 configuration, ASIC based QOS , 802.1q, etherchannel, and spanning tree. Strong knowledge of IP subnetting, routing and VLAN’s.
3. Demonstrated aptitude in network management with experience in LAN , WAN , Wireless and VOIP technologies.
4. Thorough working knowledge of TCP /IP.
5. Past experience using network troubleshooting/certification devices such as a packet sniffer, OTDR , CATx certification tool or a wireless spectrum analyzer.
6. Ability to perform skilled work in the installation, maintenance and troubleshooting of networking/telecommunications equipment.
7. Effective organizational skills to meet schedules and timelines.
8. Ability to self-educate. Our environment is fast paced. Learning on your own rapidly and having the ability to produce are essential to success in this position.
9. Ability to communicate well orally and in writing.
10. Ability to communicate and interact with all levels of university personnel and students.
11. Ability to lift and carry equipment and supplies.
12. Valid driver’s license and accessibility to a car 24 hours per day, 7 days per week to accomplish support on any campus.
13. Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing the background check and produce a Social Security Card.