Network Support Specialist - Part Time

Macomb-Community-College; Clinton Charter Township (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Macomb-Community-College is seeking a network professional to research, design, implement, manage, and maintain campus network, voice, video, storage and backup systems.

You will lead performance optimization, disaster recovery planning, and security policies, ensuring reliable service across departments. Requires 3+ years in network roles and relevant OEM certification preferred.

Qualifications

• Three years of installation, implementation, operation, and support of networks providing data, VoIP and video distribution.
• OEM training/certification in networking technologies preferred.
• Experience with networking hardware, software, OS, topologies, protocols, diagnostic tools, and client systems used at a college.
• High school diploma with college-level IS/CS coursework as a baseline requirement.
• Valid driver's license and travel between campuses as needed.

Responsibilities

• Research, evaluate, design, implement, maintain, tune and assure performance and availability of network, Wi‑Fi, voice, video and data systems.
• Provide technical leadership on networking and communications issues.
• Plan, test and implement procedures and policies to ensure continued proper performance and security of networks.

Skills

Networking

VoIP

Video distribution

Server management

Education

High School diploma

College coursework in Information Systems / Computer Science

OEM Certification in networking technologies

Job description

Research, evaluate, design, implement, manage, and maintain network, communications, storage, file/application server and backup technologies.

• Research, evaluate, design, implement, maintain, tune and assure performance and availability of hardware and software related to network, Wi-Fi, voice, video and data communications.
• Provide technical leadership on networking and communications issues.
• Plan, test, and implement appropriate procedures and policies to ensure continued proper performance of the network and communications systems, including security related procedures and policies designed to protect from unauthorized access, tampering or physical damage.
• Resolve day to day technical, operational or equipment problems related to network and communications system.
• Perform capacity monitoring and planning. Establish and monitor required service levels and response times in consultation with College user departments.
• Implement network expansion or reduction.
• Schedule and perform network upgrades and repairs.
• Plan, test, and implement disaster recovery procedures.
• Work with vendors to establish performance standards, service levels, and evaluation of network products and vendor support.
• Plan and implement network maintenance and service and maintain performance and repair logs.
• Diagnose and resolve network problems.
• Provide support for installation, operation and maintenance of servers, VoIP telephones and other network related hardware and software.
• Configure hardware and software on network components.
• Prepare reports on network performance and repairs.
• Provide guidance and assistance in technical, administrative, and policy issues related to network management and network security.
• Support and enhance a collaborative team effort with other technical support staff to ensure consistency of network understanding and to assist with the acquisition, installation, configuration, problem diagnosis and tuning of various other systems.
• Develop and implement appropriate staff training.
• Develop and implement written and electronic guides to allow users to independently access help when they need it.
• Stay abreast of trends in network systems and methods to improve their use. Maintain currency/fluency/ competency in the OEM systems this position is charged to support.
• Perform related duties as assigned.

High School graduate. College level Information Systems / Computer Science coursework or OEM training in networking technologies required. OEM Certification in networking technologies preferred.Three years' experience in installation, implementation, operation, and general support of networks providing data, VoIP and video distribution. Demonstrated experience with the majority of networking hardware, software, operating systems, topologies, protocols, diagnostic tools and techniques, client hardware, and client software used at the college. Experience in direct support of network users.

Valid driver's license, transportation and car insurance will be required for some travel between campuses.