Network Services Engineer - Hybrid 60% Remote

Wake County; Raleigh (NC); Hybrid; USD 80,000 - 140,000; Full time

Job summary

Wake County Information Technology Department is seeking a Network Services Engineer to design, implement, integrate and monitor enterprise network infrastructure for Wake County’s critical business systems. You will lead projects and drive disaster recovery and redundancy strategies to ensure secure, continuous operation 24/7.

The role requires on-call availability, 60% remote work and 40% in-office, with a valid driver's license.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering or a related field.
• Two years of experience in network design and administration.
• Six years of experience in network design and administration may substitute for the combined education and experience requirements.
• Valid Driver's License and a safe driving record.
• Equivalent education and experience are accepted.

Responsibilities

• Monitor the performance of network hardware, software and data circuits and maintain current firmware.
• Act as project lead or team member for assigned tasks and projects.
• Develop strategies and engineering solutions for enterprise network services to meet business needs.
• Provide second-level support to the helpdesk for areas managed by the Network Team.

Skills

Network design

Team leadership

Troubleshooting

Project coordination

Analytical thinking

Education

Bachelor's degree in CS/IS/CE

Equivalent education/experience

Tools

DNS/DHCP/EIGRP/BGP/QOS

LAN/WAN routing & switching

SolarWinds/PRTG/Cacti

Cisco Identity Services Engine (ISE)

Job description

What You'll Be Doing

Join Wake County as a Network Services Engineer and Help Drive Innovation!

The Wake County Information Technology Department is seeking an experienced Network Services Engineer to provide advanced technical support and leadership for the county's enterprise network infrastructure and its connected partner agencies. In this role, you will lead the design, implementation, integration and monitoring of network hardware, software and circuits that support Wake County’s critical business systems. Additionally, you will be responsible for developing network designs that enhance disaster recovery and redundancy efforts, ensuring the secure and continuous operation of essential network services and business processes 24/7, including holidays.

Essential Functions:

• Monitor the performance of network hardware, software and data circuits, ensuring all network components are running on current firmware and/or IOS/COS release levels
• Act as a project lead or team member for assigned tasks and projects
• Develop strategies, technical direction and engineering solutions for enterprise-wide network services to meet key business needs
• Assist other IT staff with network-related issues and provide second-level support to the helpdesk for areas managed or supported by the Network Team

NOTE: This position has a 24-hour on-call requirement with the ability to be onsite at any Wake County location within 1 hour and 30 minutes and is 60% remote and 40% in-office.

NOTE: A valid Driver's License and "safe" driving record is required.

About Our Team

Wake County Information Technology is in the heart of Raleigh’s booming downtown, a part of the Research Triangle area. If you’re a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population of 1 million or more. Our team members are our most valued asset and are treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out.

The Basics (Required Education and Experience)

• Bachelors degree in Computer Science, Information Systems, Computer Engineering or a related field.
• Two years of experience in network design and administration.
• Six years of experience in network design and administration may be substituted for the combined education and experience requirements.
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

The ideal candidate should have extensive experience in the following areas:

Network Infrastructure Management

• Deploy, configure and maintain LAN/WAN routing, switching, firewalls and wireless systems (Preferred: Cisco)
• Experience with DNS, DHCP, EIGRP, BGP and QOS

Network Monitoring

• Use tools like packet capture platforms, SolarWinds, PRTG, Cacti, Viavi Observer/Apex or Cisco Catalyst Center (DNA) to track performance and uptime

Security & Compliance

• Support firewall policies, VPNs, Intrusion Protection, segmentation, security hardening
• (NAC) Network Access Control systems (Preferred: Cisco Identity Services Engine (ISE)

Documentation

• Maintain accurate network diagrams, inventories and change logs

Wireless Infrastructure

• IEEE 802.11 standards
• Cellular networks, including LTE, 4G, and 5G

How Will We Know You're 'The One'?

• Ability to identify issues, obtain relevant information, relate and compare data and identify alternative solutions
• Knowledge of and ability to use effective approaches for choosing a course of action, developing appropriate solutions and reaching sound conclusions
• Ability to take appropriate action based on available facts, constraints and anticipated consequences
• Ability to oversee and coordinate projects and related activities, ensuring quality assurance, safety compliance, effective resource management and achievement of project objectives
• Ability to plan, organize and manage project tasks, timelines, facilities, equipment, supplies and other resources to support successful project implementation
• Ability to monitor environmental risks, maintain quality control standards and ensure project activities are effectively executed to achieve intended outcomes
• Ability to understand customer technologies, resolve issues effectively and communicate clearly with internal and external customers
• Ability to listen to symptom descriptions, analyze problems, respond effectively and provide constructive feedback to clients on issue resolution
• Ability to organize and manage tasks to ensure timely project completion and implement corrective actions when necessary

About This Position

Location: WCOBRaleigh, NC 27602

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm

Hiring Range: 79,617.00 - 139,818.00 Commensurate with Experience

Market Range: 79,617.00 - 143,314.00

Posting Closing Date: 7:00 pm on 10/7/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants foremployment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that mayinclude: criminal, credit, motor vehicle, education, and sexual offender registry or others based on jobrequirements. Unless required by state law, a record of conviction will not automatically exclude you fromconsideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected.Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, duringand after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.