Telecommunications Specialist -Hybrid - 60% Remote

Wake County; Raleigh (NC); Hybrid; USD 65,000 - 88,000; Full time

Job summary

Wake County Information Technology Department in Raleigh, NC is seeking an experienced Telecommunications Specialist to provide advanced technical support and leadership for the county's enterprise network infrastructure and its connected partner agencies.

You will lead the design, implementation, integration and monitoring of network hardware, software and circuits that support Wake County’s critical business systems.

Qualifications

• Associates degree in Computer Science, Information Systems, Computer Engineering or a related field.
• Two years of information systems support experience.
• Equivalent education and experience accepted.
• Valid Driver’s License and safe driving record.
• Please include ALL prior work experience on your application.

Responsibilities

• Implement, manage MACD and troubleshoot Unified Communications and VoIP services for Wake County.
• Manage and maintain telecom closet infrastructure including racks, patch panels, UPS systems and cabling.
• Maintain accurate inventory and billing records; generate reports and analyze data.
• Review construction blueprints and provide input on voice/data cabling standards.

Skills

VoIP

Unified Communications

Cisco CUCM

Network design

On-call readiness

Education

Associate degree in Computer Science or related field

Tools

PBX/UC management tools

Job description

What You\'ll Be Doing

Connect Our Community and Join Us as a Telecommunications Specialist!

TheWake CountyInformation Technology Departmentis seeking an experiencedTelecommunications Specialistto provide advanced technical support and leadershipfor the county's enterprise network infrastructure and its connected partneragencies.

In this role, you will lead the design, implementation, integrationand monitoring of network hardware, software and circuits that supportWakeCounty’scritical business systems. Additionally, you will beresponsible for developing network designs that enhance disaster recovery andredundancy efforts, ensuring the secure and continuous operation of essentialnetwork services and business processes24/7, including holidays.

Essential Functions:

• Implement, manage, process MACD (moves, adds, changes) and troubleshoot Unified Communications and VoIP services for Wake County (Experience with Cisco CUCM, UNITY or NICE Contact Center is a plus). Provide consultation to departments to identify the best-fit voice and communication solutions.
• Manage and maintain telecom closet infrastructure including racks, patch panels, UPS systems and cabling. Assist with staging equipment; network switches, routers, firewalls and related hardware. Label, organize, and maintain structured cabling to ensure clean, consistent and traceable cable runs. Diagnose and resolve physical layer issues such as defective cabling, power faults and mis-patched connections.
• Maintain accurate inventory and billing records for hardware and monthly service costs. Generate reports and analyze data to validate solution effectiveness. Research, procure and deploy phones, headsets and other voice-related hardware.
• Review construction blueprints and provide input on voice/data cabling standards, telecom closet layout and infrastructure requirements.

NOTE: This position has a 24-hour on-call requirement with the ability to be onsiteat any Wake County location within 1 hour and 30minutes andis 60% remote and 40% in-office.

NOTE: A valid Driver's License and"safe" driving record is required.

About Our Team

Wake County Information Technology is in the heart of Raleigh’s booming downtown, a part of the Research Triangle area. If you’re a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population of 1 million or more. Our team members are our most valued asset and are treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out.

The Basics (Required Education and Experience)

• Associates degree in Computer Science, Information Systems, Computer Engineering or a related field
• Two years of experience in information systems support
• Four years of experience in information systems support may be substituted for the combined education and experience requirements
• Valid Driver’s License and “safe” driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

The ideal candidate should have extensive experience in the following areas:

• Proficiency with copper (Cat5e/6/6e) and fiber optic patch and cabling
• Experience and knowledge of PBX or UC VoIP Systems logic or management
• Documentation and Support Ticket Systems workflow
• Basic understanding of SIP and other networking elements

How Will We Know You\'re 'The One'?

• Solid attention to detail with the ability to follow through and ensure all aspects of a task handled
• Ability to effectively plan time and resources while maintaining organized, accurate work
• Ability to balance the needs of multiple clients, adjust priorities as situations change, and respond promptly to new demands
• Ability to anticipate client needs, deliver high-quality results and continuously identify ways to improve delivery

About This Position

Location: WCOBRaleigh, NC 27602

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm

Hiring Range: 65,266.00 - 88,115.00

Market Range: 65,266.00 - 110,963.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/6/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants foremployment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that mayinclude: criminal, credit, motor vehicle, education, and sexual offender registry or others based on jobrequirements. Unless required by state law, a record of conviction will not automatically exclude you fromconsideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected.Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, duringand after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.