Network Services Coordinator

Randstad Enterprise; Boston (MA); On-site; USD 62,000 - 83,000; Full time

Job summary

Randstad Enterprise seeks an Endpoint Services Coordinator / Network Transformation Analyst in Boston to support a hospital network modernization initiative. The role coordinates site readiness, cutovers, and stakeholder communications while aligning operational staff with technical teams.

The candidate will manage endpoint inventories, deployment documentation, and go-live readiness, with some evening/overnight work, ensuring minimal disruption to patient care and operations.

Qualifications

• 5+ years coordinating enterprise technology projects.
• Experience coordinating infrastructure, network, or data center initiatives.
• Experience working in healthcare, higher education, research, or other complex environments preferred.
• Demonstrated success coordinating multi-stakeholder projects.
• Understanding of LAN/WAN, wireless, VLANs, TCP/IP.
• Ability to translate technical discussions for non-technical stakeholders.
• Strong organizational and planning skills for project tracking.
• Excellent verbal and written communication.
• Willingness to work nights/weekends during major transformation events.

Responsibilities

• Coordinate planning and execution of network transformation projects across hospitals, sites, and facilities.
• Coordinate activities with site leadership, Digital Operations teams, Network Engineering, Facilities, Security, and vendors.
• Track milestones, risks, dependencies, and action items.
• Facilitate readiness reviews and operational go-live planning.
• Participate in evening and overnight cutover activities as required.
• Support command center operations during major network transformation events.
• Coordinate issue triage and escalation during implementation windows.
• Document lessons learned and SOPs for transformation activities.
• Develop deployment runbooks, cutover checklists, and communication plans.
• Coordinate stakeholder communications before, during, and after transformation activities.

Skills

5+ years experience

Stakeholder coordination

Healthcare/education environment

Project management

Technical translation to non-technical

LAN/WAN/VLANs/TCPIP knowledge

Communication skills

Tools

ServiceNow

Workfront

Smartsheet

Jira

Job description

Endpoint Services Coordinator / Network Transformation Analyst

Start: 3 weeks from date of offer

Length of Contract: 1 year

Hourly Pay: 30-40 p/hr on W2

40 hours per week

Schedule: standard business hours(9-5) but there will be an overnight shift on Tuesday. Ideally this person can do this ever week or bi weekly.

*W2 Contract Only*

Client is doing an upgrade to their entire infrastructure - Cisco to Cisco fiber. They are in need of a resource that can work with the customer on when shut downs will happen, how it will impact there daily operation, and also on when things will come back on and potential differences / changes. This role is a highly communicative role between clinical staff nd technical teams.

From the client:

The Network Transformation Program Analyst will support the hospital's enterprise network modernization initiatives by coordinating site readiness activities, supporting technical cutovers, managing stakeholder communications, validating endpoint inventories, developing deployment documentation, and providing operational support during complex infrastructure transformation events.

This role serves as a bridge between Digital Operations, Network Engineering, Clinical Operations, Real Estate, Facilities, Security, and vendor partners to ensure successful execution of network transformation projects with minimal disruption to patient care and business operations.

Primary Responsibilities

Project Coordination & Execution

• Support planning and execution of network transformation projects across hospitals, ambulatory sites, research locations, and administrative facilities.
• Coordinate project activities with site leadership, Digital Operations teams, Network Engineering, Facilities, Security, and vendors.
• Track project milestones, risks, dependencies, and action items.
• Facilitate readiness reviews and operational go-live planning.

Cutover & Go-Live Support

• Participate in evening and overnight cutover activities as required.
• Support command center operations during major network transformation events.
• Coordinate issue triage and escalation during implementation windows.
• Document lessons learned and process improvements following major events.
• Develop and maintain standard operating procedures for network transformation activities.

Endpoint Assessment & Validation

• Review endpoint inventories and assist with device classification efforts.
• Partner with site teams to validate business-critical systems and workflows.
• Identify operational risks associated with connected medical, research, and business systems.
• Track remediation activities and readiness gaps.

Documentation & Process Development

• Create deployment runbooks, cutover checklists, communication plans, and support playbooks.
• Standardize transformation methodologies across multiple sites.

Stakeholder Communication

• Serve as a liaison between technical teams and business stakeholders.
• Develop executive status reports and readiness summaries.
• Coordinate stakeholder communications before, during, and after transformation activities.
• Facilitate meetings and working sessions with multidisciplinary teams.

Operational Readiness

• Assess site readiness for network transformation events.
• Coordinate support staffing requirements.
• Assist in developing scalable support and "tiger team" models for future deployments.
• Help ensure operational continuity throughout transformation efforts.

Required Qualifications

Experience

• 5+ years supporting enterprise technology projects.
• Experience coordinating infrastructure, network, or data center initiatives.
• Experience working in healthcare, higher education, research, or other complex operational environments preferred.
• Demonstrated success supporting multi-stakeholder projects.

Technical Knowledge

• Understanding of enterprise networking concepts including:
• LAN/WAN
• Wireless networks
• VLANs
• TCP/IP
• Familiarity with endpoint management and technology deployments.
• Ability to understand technical discussions and translate them for non-technical stakeholders.

Project Management Skills

• Strong organizational and planning skills.
• Ability to track risks, issues, dependencies, and action items.

Communication Skills

• Excellent verbal and written communication.
• Experience interacting with senior leadership, operational leaders, clinical stakeholders, and technical teams.
• Ability to facilitate meetings and build consensus across diverse groups.

Preferred Qualifications

• Experience supporting healthcare technology projects.
• Experience supporting infrastructure or network refresh initiatives.
• Familiarity with Cisco-based environments.
• Experience with ServiceNow, Workfront, Smartsheet, Jira, or similar project management platforms.
• Experience supporting go-lives, command centers, or large-scale technology cutovers.
• Knowledge of hospital clinical workflows and operational support models.

Characteristics of the Ideal Candidate

The successful candidate will:

• Thrive during high-visibility deployment activities.
• Anticipate risks before they become issues.
• Build strong relationships across technical and operational teams.
• Balance technical understanding with exceptional communication skills.
• Be willing to work occasional nights and weekends during major transformation events.
• Demonstrate ownership without requiring constant direction.