Network Service Delivery Manager

Synechron; New York (NY); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Competitive compensation

Global organization with opportunities

Job summary

Synechron is seeking an experienced Network Service Delivery Manager to coordinate migration, deployment, and operation across infrastructure, application, security, and operations teams. You will ensure timely delivery within scope, governance, and compliance standards and manage vendor engagement and service readiness.

The role requires 7–10 years in network service delivery, strong ITSM, and cross-functional leadership, with an emphasis on risk management, change control, and production

Qualifications

• 7–10 years of experience in network infrastructure service delivery management.
• Proven experience managing network migrations, deployments, upgrades, and service transitions.
• Strong understanding of enterprise network infrastructure, including routing, switching, firewalls, WAN, LAN, VPN, and cloud connectivity.
• Experience with IT service management practices, including change, incident, problem, release, and configuration management.
• Experience with risk management, governance, stakeholder communications, and vendor management.
• Familiarity with project management methodologies such as Agile, Waterfall, or hybrid delivery models.
• Experience coordinating production readiness, cutover planning, rollback planning, and operational handover.

Responsibilities

• Coordinate network infrastructure migrations, deployments, upgrades, and service transition activities.
• Manage end-to-end delivery of network projects, ensuring timelines, dependencies, milestones, and deliverables are tracked.
• Collaborate with infrastructure, application, security, operations, engineering, and production-support teams.
• Establish and maintain operational governance, reporting, service controls, and delivery standards.
• Identify, assess, and manage project, operational, technical, and third-party risks.
• Lead stakeholder communications, status reporting, steering meetings, and escalation management.
• Coordinate change management activities, including change assessments, approvals, implementation planning, and post-change reviews.
• Manage vendor engagement, deliverables, service performance, and issue resolution.
• Define and track service readiness activities, including support models, monitoring, documentation, knowledge transfer, and operational acceptance.
• Ensure network changes and deployments comply with architecture, security, regulatory, and organizational standards.
• Coordinate implementation planning, testing, cutover, rollback, and post-production validation.
• Track incidents, defects, risks, issues, and dependencies through to resolution.
• Support continuous improvement initiatives to enhance network service quality, reliability, and delivery efficiency.
• Facilitate lessons-learned sessions and maintain project and operational documentation.

Skills

Network infrastructure

Project management

ITSM

Vendor management

Stakeholder comms

Tools

ServiceNow

Jira

Confluence

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

About the Role

We are seeking an experienced Network Service Delivery Manager to coordinate and oversee network-related migration, deployment, and operational activities across infrastructure, application, security, and operations teams.

The successful candidate will ensure that network initiatives are delivered on time, within scope, and in accordance with operational, security, and compliance standards. This role will manage project execution, governance, risk, stakeholder communication, change management, vendor coordination, and service readiness to support a seamless transition into production operations.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within New York, NY is $125k - $145k/year & benefits (see below).

Key Responsibilities

• Coordinate network infrastructure migrations, deployments, upgrades, and service transition activities.
• Manage end-to-end delivery of network projects, ensuring timelines, dependencies, milestones, and deliverables are effectively tracked.
• Collaborate with infrastructure, application, security, operations, engineering, and production-support teams.
• Establish and maintain operational governance, reporting, service controls, and delivery standards.
• Identify, assess, and manage project, operational, technical, and third-party risks.
• Lead stakeholder communications, status reporting, steering meetings, and escalation management.
• Coordinate change management activities, including change assessments, approvals, implementation planning, and post-change reviews.
• Manage vendor engagement, deliverables, service performance, and issue resolution.
• Define and track service readiness activities, including support models, monitoring, documentation, knowledge transfer, and operational acceptance.
• Ensure network changes and deployments comply with architecture, security, regulatory, and organizational standards.
• Coordinate implementation planning, testing, cutover, rollback, and post-production validation.
• Track incidents, defects, risks, issues, and dependencies through to resolution.
• Support continuous improvement initiatives to enhance network service quality, reliability, and delivery efficiency.
• Facilitate lessons-learned sessions and maintain project and operational documentation.

Required Qualifications

• 7–10 years of experience in network infrastructure service delivery management.
• Proven experience managing network migrations, deployments, upgrades, and service transitions.
• Strong understanding of enterprise network infrastructure, including routing, switching, firewalls, load balancing, WAN, LAN, VPN, and cloud connectivity.
• Experience managing cross-functional technology projects and operational workstreams.
• Strong knowledge of IT service management practices, including change, incident, problem, release, and configuration management.
• Experience with risk management, governance, stakeholder communications, and vendor management.
• Familiarity with project management methodologies such as Agile, Waterfall, or hybrid delivery models.
• Experience coordinating production readiness, cutover planning, rollback planning, and operational handover.
• Strong communication, leadership, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a complex, fast-paced environment.

Preferred Qualifications

• ITIL certification or equivalent service management experience.
• PMP, PRINCE2, or comparable project management certification.
• Experience working in financial services or other highly regulated environments.
• Familiarity with cloud networking and hybrid infrastructure environments.
• Experience with service management and project tracking tools such as ServiceNow, Jira, Confluence, or equivalent platforms.
• Knowledge of network security, compliance, resilience, disaster recovery, and business continuity practices.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.