Network Senior Relationship Manager - Payments - Vice President

Testing Site - JPMC; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase is seeking a Network Relationship Senior Manager to oversee one of its largest merchant acquiring partnerships, bringing deep payments knowledge to bear on complex network initiatives.

You will collaborate with product, operations and technology to align initiatives with JPMorgan Chase priorities, drive integration of network capabilities, and lead cross-functional efforts across multiple lines of business.

Qualifications

• 5+ years experience in Payments (Merchant Acquiring or Network Operations).
• Ability to credibly challenge network initiatives and their impact on customer/client experience.
• Experience managing large, complex projects across new vertical markets and network updates.
• Ability to document current processes, map workflows, identify gaps and perform gap analysis.

Responsibilities

• Manages the network partnership for the acquiring business
• Holds network accountable for delivering a best-in-class network partnership reflected through their financial, operational and strategic support of JPMCs businesses
• Engages with key stakeholders across product, operations and technology to identify gaps and opportunities with our network partnership
• Consistently aligns strategic and tactical initiatives to ensure network delivers on JPMC top priorities
• Escalates JPMC issues related to network services to ensure immediate engagement and resolution
• Providing thought leadership around new market opportunities and complex network initiatives/changes
• Understands the payments industry and staying abreast of current market environment and trends that could improve cost of payments for our merchants
• Provides advocacy within JPMC on use / testing of relevant network services or capabilities that align with bank’s strategic priorities

Skills

Payments experience

Network partnerships

Cross-functional collaboration

Project management

Strategic thinking

Job description

You will help oversee one of the bank’s largest network partnerships as a Senior Manager at JPMC, demonstrating a thorough understanding of payments and the ability to navigate the rapidly evolving and highly complex merchant acquiring business.

As aNetwork Relationship Senior Manager in the Payment Network Office, youwill be responsible for driving the assessment, sizing and integration of Payment Network capabilities to transform and grow the Merchant Services (CMS) organization. You will be responsible for working collaboratively with a diverse set of internal and external stakeholders to ensure their alignment and drive the successful integration of Network capabilities.

Job Responsibilities

• Managesthe network partnership for the acquiring business
• Holdsnetwork accountable for delivering a best-in-class network partnership reflected through their financial, operational and strategic support of JPMCs businesses
• Engages with key stakeholders across product, operations and technology to identify gaps and opportunities with our network partnership
• Consistently alignsstrategic and tactical initiatives to ensure network delivers on JPMC top priorities
• EscalatesJPMC issues related to network services to ensure immediate engagement and resolution
• Providing thought leadership around new market opportunities and complex network initiatives/changes
• Understandsthe payments industry and staying abreast of current market environment and trends that could improve cost of payments for our merchants
• Provides advocacy within JPMC on use / testing of relevant network services or capabilities that align with bank’s strategic priorities

Required qualifications, capabilities and skills

• 5+ yearsexperience in the Payments industry (Merchant Acquiring or Network Operations)
• Payment experience needed to credibly challenge network initiatives and changes and how they may impact customer / client experience
• Demonstratesability to create and manage a large complex project (for new vertical markets and complex Payment Brand updates and optional network products)
• Exhibitsability to work with diverse teams to document current processes (process maps), determine what works well, what doesn’t and perform gap analysis
• impact of network initiatives
• Posse the ability to navigate horizontally across multiple workstreams to align on objectives, identify and manage delivery gaps including designing frameworks and strategies to address change management, testing improvement strategies, LOB engagement target operating models, enterprise level communications, intake, and governance processes.
• Consistentlydemonstrates strong personal time management skills, effectively organizing tasks and motivating individuals (internal and external) around initiatives.