Relationship Manager-Payments-Vice President

Testing Site - JPMC; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase is seeking a strategic Relationship Manager for Merchant Services in Plano, TX. You will manage a select portfolio of Middle Market clients, partnering with the bank coverage team and JPMorgan Payments Treasury Services to meet profitability goals.

You will maintain senior client relationships, drive cross-sell opportunities, and deliver quarterly reviews with financial insights, while traveling up to 25% for industry events and client meetings.

Qualifications

• 8+ years of experience in strategic relationship management or business development, or technology related experience.
• Experience growing relationships with Fortune 500 clients and engaging C-suite stakeholders.
• Ability to collaborate across multi-faceted financial institutions with relationship bankers, product, service and operations partners.

Responsibilities

• Achieve revenue objectives by maintaining and growing existing relationships and identifying incremental business.
• Coordinate with JPMorgan Payments Treasury Services, FX and Card Services to optimize delivery.
• Serve as primary client contact for Merchant Services and coordinate cross-sell opportunities.
• Deliver quarterly business reviews with compelling financial and market analyses to support proposals.
• Represent JPMorgan in industry conferences to enhance market visibility.

Skills

Relationship management

Fortune 500 growth

C-suite engagement

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree

MBA desired

Job description

You are a strategic thinker, passionate about delivering solutions to clients. You have found the right team.

As a Relationship Manager within Merchant Services, you will be primarily responsible for a select portfolio of Middle Market clients. You will partner closely with the firm-wide bank coverage team, including JPMorgan Payments Treasury Services. You will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services' profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.

Job Responsibilities:

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
• Acts as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
• Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments Treasury Services
• Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payment optimization strategies, develop appropriate product solution recommendations and grow the business
• Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.

Required qualifications, capabilities and skills:

• 8 + years ofexperience within a strategic relationship management role, business development role; or technology related experience
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
• Experience and comfort level working with C-suite level client stakeholders
• Experience collaborating across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
• Demonstrated ability to work across cultures with internal teams and external clients
• Exceptional relationship management skills, strong presentation skills and exceptional verbal and written communication skills
• Travel required-25%

Preferred qualifications, capabilities and skills:

• Bachelor's degree or equivalent experience; MBA desired

• Expertise in specialized industries such as, with other financial institutions, fintech, billers, major andspecialty retail and vertical knowledge within the payments industry is a plus

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.