Relationship Manager-Payments-Vice President

Testing Site - JPMC; Tempe (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Testing Site - JPMC is seeking a senior Relationship Manager within Merchant Services to manage a select Middle Market client portfolio. You will partner with JPMorgan Payments Treasury Services and the broader coverage teams to maintain strong executive relationships and drive profitability through strategic client management and expansion.

In this role you will lead cross-functional collaboration, deliver quarterly business reviews, and identify opportunities for incremental business while

Qualifications

• 8+ years of experience in strategic relationship management, business development, or related technology roles.
• Proven ability to grow and expand relationships with Fortune 500-level clients.
• Experience working with C-suite stakeholders.
• Experience collaborating across banks and fintech/financial institutions with product, operations, and services partners.
• Ability to work across cultures with internal teams and external clients.
• Excellent relationship management, presentation, and communication skills.
• Travel required – 25%.

Responsibilities

• Achieve revenue objectives by maintaining/growing existing relationships and identifying incremental business.
• Collaborate with lines of business to optimize product and service delivery.
• Serve as principal contact for the client relationship on behalf of Merchant Services.
• Support cross-sell opportunities across JPMorgan Payments Treasury Services.
• Apply strategic, consultative selling to identify payment optimization solutions.
• Prepare quarterly business reviews and provide financial/market analyses to support expansion proposals.
• Represent the JPMorgan franchise at external industry conferences.

Skills

Strategic relationship management

Business development

Client relationship management

Verbal and written communication

Travel coordination

Education

Bachelor’s degree or equivalent experience

MBA desired

Job description

You are a strategic thinker, passionate about delivering solutions to clients. You have found the right team.

As a Relationship Manager within Merchant Services, you will be primarily responsible for a select portfolio of Middle Market clients. You will partner closely with the firm-wide bank coverage team, including JPMorgan Payments Treasury Services. You will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will meet JP Morgan Merchant Services’ profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.

Job Responsibilities:

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Execute sales/support strategies in conjunction with other lines of business; including, but not limited to the Commercial Bank, JPMorgan Payments Treasury Services, FX and Card Services to optimize product and service delivery
• Acts as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
• Implement and support ongoing client strategy and co-coordinating cross-sell opportunities with other parts of JPMorgan Payments Treasury Services
• Clearly understand client needs by applying a strategic, consultative selling approach to cultivate payment optimization strategies, develop appropriate product solution recommendations and grow the business
• Prepare and deliver quarterly business reviews and analysis on strategic client relationship, as well as provide compelling financial and market analysis to support proposals to expand business
• Participate in external industry conferences to ensure market visibility for the JPMorgan franchise within the identified market segment.

Required qualifications, capabilities and skills:

• 8 + years ofexperience within a strategic relationship management role, business development role; or technology related experience
• Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
• Experience and comfort level working with C-suite level client stakeholders
• Experience collaborating across multi-faceted financial institutions or similar institutions, especially with relationship bankers, product, service and operations partners
• Demonstrated ability to work across cultures with internal teams and external clients
• Exceptional relationship management skills, strong presentation skills and exceptional verbal and written communication skills
• Travel required-25%

Preferred qualifications, capabilities and skills:

• Bachelor’s degree or equivalent experience; MBA desired
• Expertise in specialized industries such as, with other financial institutions, fintech, billers, major andspecialty retail and vertical knowledge within the payments industry is a plus