Network & Security Services Delivery Lead

Robotic Technologies Automation; Portland (OR); Presencial; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Robotic Technologies Automation is seeking a Network and Security Service Delivery Manager in Portland to oversee delivery of network and security services in line with SLAs. You will manage client expectations, lead cross-functional teams, and drive service improvements.

The role requires strong leadership, excellent communication, and hands-on experience with security infrastructure, incident management, and project delivery. Certifications such as CISSP/CISM are a plus.

Formación

• Strong understanding of network and security principles.
• Proficiency in project management methodologies (Agile, Waterfall).
• Excellent communication, interpersonal, and presentation skills.
• Experience managing teams and fostering a positive work environment.
• Relevant certifications (e.g., CISSP, CISM, Security+) are a plus.

Responsabilidades

• Client Relationship Management: Build and maintain positive relationships with clients and communicate about service delivery, incidents, and projects.
• Service Delivery Management: Ensure seamless delivery of network and security services per SLAs and coordinate with internal teams and vendors.
• Team Leadership and Development: Guide and support team members and foster a high-performing environment.
• Project Management: Lead network and security projects from initiation to completion, on time and within budget.
• Incident and Problem Management: Act as point of contact for incidents, coordinate response, and conduct RCA to prevent recurrences.

Conocimientos

Network security

Project management

Team leadership

Incident management

Communication skills

Herramientas

Firewalls

Intrusion detection systems

Load balancers

Descripción del empleo

Robotic Technologies Automation is seeking a Network and Security Service Delivery Manager in Portland to oversee delivery of network and security services in line with SLAs. You will manage client expectations, lead cross-functional teams, and drive service improvements.

The role requires strong leadership, excellent communication, and hands-on experience with security infrastructure, incident management, and project delivery. Certifications such as CISSP/CISM are a plus.