Network Engineer

Robotic Process Automation LLC; Portland (OR); On-site; USD 120,000 - 160,000; Full time

Job summary

Robotic Technologies Automation is seeking a Network and Security Service Delivery Manager in Portland to oversee delivery of network and security services in line with SLAs. You will manage client expectations, lead cross-functional teams, and drive service improvements.

The role requires strong leadership, excellent communication, and hands-on experience with security infrastructure, incident management, and project delivery. Certifications such as CISSP/CISM are a plus.

Qualifications

• Strong understanding of network and security principles.
• Proficiency in project management methodologies (Agile, Waterfall).
• Excellent communication, interpersonal, and presentation skills.
• Experience managing teams and fostering a positive work environment.
• Relevant certifications (e.g., CISSP, CISM, Security+) are a plus.

Responsibilities

• Client Relationship Management: Build and maintain positive relationships with clients and communicate about service delivery, incidents, and projects.
• Service Delivery Management: Ensure seamless delivery of network and security services per SLAs and coordinate with internal teams and vendors.
• Team Leadership and Development: Guide and support team members and foster a high-performing environment.
• Project Management: Lead network and security projects from initiation to completion, on time and within budget.
• Incident and Problem Management: Act as point of contact for incidents, coordinate response, and conduct RCA to prevent recurrences.

Skills

Network security

Project management

Team leadership

Incident management

Communication skills

Tools

Firewalls

Intrusion detection systems

Load balancers

Job description

A Network and Security Service Delivery Manageroversees the delivery of network and security services, ensuring they align with business needs and service level agreements (SLAs).This role involves managing Customer Expectation, Regular Operations, projects deliverables, handling Major incidents, and driving service improvements.Effective communication, technical expertise, and strong leadership skills are crucial for success.

Key Responsibilities:

Client Relationship Management:

• Build and maintain positive relationships with clients.
• Communicate effectively with clients regarding service delivery, incidents, and projects.
• Gather client feedback and identify opportunities for service improvement.

Service Delivery Management:

• Ensure the seamless delivery of network and security services according to agreed-upon SLAs.
• Manage and optimize the performance of security infrastructure (e.g., Lan/WAN, Wireless Services, Perimeter Security Services, intrusion detection systems).
• Oversee the implementation and maintenance of security policies and procedures.
• Coordinate with internal teams (e.g., infrastructure, operations, security) and external vendors to ensure smooth service delivery.
• Track key performance indicators (KPIs) and metrics related to service delivery.

Team Leadership and Development:

• Provide guidance and support to team members.
• Foster a collaborative and high-performing team environment.
• Identify training needs and facilitate professional development opportunities.

Project Management:

• Lead and manage Network and security-related projects from initiation to completion.
• Ensure projects are delivered on time, within budget, and meet quality standards.
• Manage project risks and issues, escalating as needed.

Incident and Problem Management:

• Act as a point of contact for security incidents and service disruptions.
• Coordinate incident response activities, ensuring timely resolution and communication.
• Conduct root cause analysis (RCA) to prevent future incidents.
• Identify areas for service improvement and develop initiatives to enhance efficiency and effectiveness.
• Stay up-to-date with industry trends, emerging technologies, and best practices.
• Implement process improvements and automation to optimize service delivery.

Skills and Qualifications:

• Strong understanding of network and security principles and technologies (Lan/WAN, Wireless, Firewalls, Load Balancers, intrusion detection/prevention, VPNs, etc.).
• Proficiency in project management methodologies (e.g., Agile, Waterfall).
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Experience managing teams and fostering a positive work environment.

Relevant certifications (e.g., CISSP, CISM, Security+) are a plus.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.