Network Engineer

Valiant Technologies LLC; Portland (OR); On-site; USD 120,000 - 160,000; Full time

Job summary

Valiant Technologies LLC seeks a Network and Security Service Delivery Manager to oversee end-to-end delivery of network and security services in Portland, OR. You will align services with business needs, SLAs, and project deliverables while guiding cross-functional teams.

You will manage client expectations, incidents, and continuous service improvements, leveraging strong leadership and communication to drive operational excellence and secure collaboration with internal and external partners.

Qualifications

• Strong understanding of network and security principles and technologies.
• Proficiency in project management methodologies (e.g., Agile, Waterfall).
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Experience managing teams and fostering a positive work environment.

Responsibilities

• Build and maintain positive client relationships.
• Communicate service delivery, incidents, and projects with clients.
• Gather client feedback and identify improvement opportunities.
• Ensure seamless network and security service delivery per SLAs.
• Manage performance of security infrastructure (LAN/WAN, wireless, perimeter).
• Oversee security policies and procedures implementation.
• Coordinate with internal teams and external vendors.
• Track KPIs related to service delivery.
• Provide guidance and develop team members.
• Lead network and security projects end-to-end.
• Manage project risks and issues.
• Act as incident contact and coordinate response.
• Conduct RCA to prevent future incidents.
• Identify areas for improvement and drive initiatives.
• Stay updated with industry trends and best practices.
• Implement process improvements and automation.

Skills

Network & Security Principles

Project management

Communication skills

Leadership

Analytical thinking

Team collaboration

Education

Certifications: CISSP, CISM, Security+

Job description

A Network and Security Service Delivery Manageroversees the delivery of network and security services, ensuring they align with business needs and service level agreements (SLAs).This role involves managing Customer Expectation, Regular Operations, projects deliverables, handling Major incidents, and driving service improvements.Effective communication, technical expertise, and strong leadership skills are crucial for success.

Key Responsibilities:

Client Relationship Management:

• Build and maintain positive relationships with clients.
• Communicate effectively with clients regarding service delivery, incidents, and projects.
• Gather client feedback and identify opportunities for service improvement.

Service Delivery Management:

• Ensure the seamless delivery of network and security services according to agreed-upon SLAs.
• Manage and optimize the performance of security infrastructure (e.g., Lan/WAN, Wireless Services, Perimeter Security Services, intrusion detection systems).
• Oversee the implementation and maintenance of security policies and procedures.
• Coordinate with internal teams (e.g., infrastructure, operations, security) and external vendors to ensure smooth service delivery.
• Track key performance indicators (KPIs) and metrics related to service delivery.

Team Leadership and Development:

• Provide guidance and support to team members.
• Foster a collaborative and high-performing team environment.
• Identify training needs and facilitate professional development opportunities.

Project Management:

• Lead and manage Network and security-related projects from initiation to completion.
• Ensure projects are delivered on time, within budget, and meet quality standards.
• Manage project risks and issues, escalating as needed.

Incident and Problem Management:

• Act as a point of contact for security incidents and service disruptions.
• Coordinate incident response activities, ensuring timely resolution and communication.
• Conduct root cause analysis (RCA) to prevent future incidents.
• Identify areas for service improvement and develop initiatives to enhance efficiency and effectiveness.
• Stay up-to-date with industry trends, emerging technologies, and best practices.
• Implement process improvements and automation to optimize service delivery.

Skills and Qualifications:

• Strong understanding of network and security principles and technologies (Lan/WAN, Wireless, Firewalls, Load Balancers, intrusion detection/prevention, VPNs, etc.).
• Proficiency in project management methodologies (e.g., Agile, Waterfall).
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Experience managing teams and fostering a positive work environment.

Relevant certifications (e.g., CISSP, CISM, Security+) are a plus.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.