Network Performance Engineer

Verizon; Irving (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

Health & wellness benefits

Tuition assistance

Job summary

Verizon is hiring in Irving, Texas for a role that emphasizes resolving network and data performance issues while delivering strong customer service. You will analyze trends, run KPI tests, and coordinate investigations with regional and HQ teams to ensure high reliability and customer satisfaction.

The ideal candidate has 3+ years of relevant experience, a Bachelor’s degree or 4+ years of equivalent work history, and is willing to travel up to 25%.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Willingness to travel up to ~25% of the time.
• Valid Driver's License.

Responsibilities

• Investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service.
• Evaluate service performance trends and isolate root causes of impacted services.
• Perform testing and analyses of relevant key performance indicators.
• Coordinate technical investigations and testing with regional, area and HQ functions.
• Provide technical analysis, troubleshooting, and training assistance to markets and regions.
• Optimize networks using traditional and innovative means.
• Investigate and resolve customer complaints regarding service.

Skills

Customer service

Problem solving

Communication

Independent work

Team collaboration

Education

Bachelor's degree or 4+ years experience

Job description

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

Customers expect our networks to perform at a high level all the time. That’s where you come in. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition.

Evaluating service performance trends and isolating root causes of impacted services.

Performing testing and analyses of relevant key performance indicators.

Coordinating technical investigations and testing with appropriate regional, area and HQ functions.

Providing technical analysis, troubleshooting, and training assistance to markets and regions as requested.

Optimizing networks using traditional and innovative means.

Investigating and resolving customer complaints regarding service.

What we’re looking for...

You have a strong customer service orientation. You like to take ownership of an issue and resolve it successfully. You are able to understand and evaluate a complex problem and present solutions. You work well independently as well as effectively with diverse business teams and vendors to implement solutions.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Three or more years of relevant experience required, demonstrated through work experience and/or military experience
• Willingness to travel up to approximately 25% of the time.
• Valid Driver's License.

Even better if you have one or more of the following:

• Expertise of LTE including VoLTE and RAN networks.
• Expertise of 5G including VoNR and 5G RAN networks.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Verizon is a leading telecommunications company that empowers individuals and communities through innovative technology, fostering growth, creativity, and connection across diverse platforms.

IT Services and IT Consulting Professional Services

Company size 10,001+ employees

Company type Public company

Total funding $38.3B Post IPO Debt

Momentum

Team growth

2% in 12 mo

98,403 employees on LinkedIn

Employee experience

What it’s like inside

3.6

37,958 reviews

62% would recommend

Culture & values

Culture & values 3.6

Work-life balance

Work-life balance 3.5

Career opportunities

Career opportunities 3.5

Compensation & benefits 4.0

Capital

Funding history

Post IPO Debt$4B

Apr 2026

Post IPO Debt$2.2B

Jul 2025

Grant - Maryland Department of Housing and Community Development$2M

Post IPO Debt$1B

Feb 2024

Footprint

Where they work

Headquarters Basking Ridge, NJ

One Verizon Way, Basking Ridge, NJ 07920-1097, US 4A/B Rue de l'Etang, Contern, Luxembourg 5326, LU 1693 W Algonquin Rd, Rolling Meadows, IL 60008, US 899 Heathrow Park Ln, Lake Mary, FL 32746, US Alfie Byrne Road, Dublin, County Dublin, IE 10 Fleet Place, London, England EC4M 7QS, GB 16 Place de l'Iris, Courbevoie, IdF 92400, FR Ke Stvanici 656/3, Prague, Prague 186 00, CZ 118 Shawan Rd, Cockeysville, MD 21030, US 7301 N Point Pkwy, Alpharetta, GA 30022, US 203 Pacific Hwy, Sydney, NSW 2065, AU 5745 E 12 Mile Rd, Warren, MI 48092, US Rebstocker Strasse 59, Frankfurt on Main, HE 60326, DE H.J.E. Wenckebachweg 123, Amsterdam, North Holland 1096 AM, NL 375 W Trimble Rd, San Jose, CA 95131, US 15505 Sand Canyon Ave, Irvine, CA 92618, US 8350 E Crescent Pkwy, Greenwood Village, CO 80111, US Reading, Berkshire GBR RG26DA, GB Grenoble, FRA 38330, FR Chennai, Tamil Nade 600032, IN Chennai, Tamil Nadu 600096, IN Bangalore, Karnataka 560103, IN Bangalore, KArnataka 560103, IN Hyderabad, Telangana 500081, IN Dortmund, North Rhine-Westphalia DEU 44149, DE Berlin, Berlin DEU 10785, DE Ostrava, Moravian-Silesian Region CZE 70200, CZ Dublin, Dublin D18F5X2, IE Brisbane, QueensLand AUS 4000, AU Fyshwick Canberra, Australian Capital Territory ACT 2609, AU Melbourne, Victoria AUS 3000, AU Victoria Street, Christchurch, NZ Dunedin, state of Otago, NZ Minamisenba, Osaka, JP Tokyo, Shinkawa , JP Taipei, TW Singapore, SG Jakarta, ID Bangkok, TH Seoul Lorea, KR Kuala Lumpur, MY Chai Wan, HK hubei, CN Alabang, PH

Company Verizon

Location Hybrid - Irving, Texas, United States