Network Operations Technician (NOC) Temp

Strata Networks; Roosevelt (UT); On-site; USD 23,000 - 26,000; Full time

Job summary

STRATA Networks is seeking a Temp Network Operations Technician (NOC) in Roosevelt, UT to provide front-line support for customers. You will diagnose issues, guide end-users through technical solutions, and dispatch field technicians as needed.

The role requires strong communication, problem-solving abilities, and flexibility to work nights, weekends, and holidays as coverage rotates between locations.

Qualifications

• Strong diagnostic and problem-solving skills.
• Excellent communication and customer service abilities.
• Outstanding organizational and time management skills.
• Good knowledge of internet security and data privacy principles.
• Above-average technical knowledge of networking equipment, PCs, servers, and printers.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven analytical skills with strong attention to detail.
• Ability to remain professional and courteous when assisting upset customers.
• Flexibility to work days, nights, weekends, and holidays as required.

Responsibilities

• Receive and respond to customer calls politely and professionally.
• Assist callers of varying technical knowledge with troubleshooting and support.
• Diagnose and resolve issues related to STRATA services (DSL, PON, Coax, Wi-Fi, bandwidth, email, end-user equipment, wireless).
• Provide remote support and guide customers through technical solutions.

Skills

Diagnostic skills

Customer service

Time management

Internet security

Networking hardware

Independent work

Analytical skills

Professional communication

Shift flexibility

Job description

One (1) Temp Network Operations Technician (NOC) needed by a business in Roosevelt, Utah.
Wage: $17.00 to $19.00 Hourly

Key Responsibilities

• Receive and respond to customer calls politely and professionally.
• Assist callers of varying technical knowledge with troubleshooting and support.
• Diagnose and resolve issues related to STRATA services, including DSL, PON, Coax, Wi-Fi, bandwidth, email, end-user equipment, and wireless services.
• Provide remote support and guide customers through technical solutions.
• Create, manage, and maintain trouble tickets in a timely and accurate manner.
• Dispatch field technicians when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Escalate unresolved issues to higher-level support personnel.
• Perform additional duties as assigned.

Qualifications

• Strong diagnostic and problem-solving skills.
• Excellent communication and customer service abilities.
• Outstanding organizational and time management skills.
• Good knowledge of internet security and data privacy principles.
• Above-average technical knowledge of networking equipment, PCs, servers, and printers.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proven analytical skills with strong attention to detail.
• Ability to remain professional and courteous when assisting upset customers.
• Flexibility to work days, nights, weekends, and holidays as required.

Working Conditions

• Work locati

ons will rotate between the Roosevelt Corporate Headquarters and Vernal Data Center based on coverage needs.

• Requires working nights, weekends, and holidays as needed.

Physical Requirements

• Ability to remain seated for extended periods of time while assisting customers by phone at a workstation.

Why STRATA?

At STRATA Networks, we are committed to delivering reliable communication services that keep our communities connected. As a Business System Technician -- Level 1, you will be an essential part of that mission, ensuring our customers receive prompt, professional, and effective support. We offer a collaborative work environment, opportunities for professional growth, and the ability to make a meaningful impact in the lives of our customers.