Network Operations Technician

Strata Networks; Roosevelt (UT); On-site; USD 22,041 - 26,174; Part time

Job summary

A regional telecommunications provider in Utah is seeking a motivated Network Operations Technician (temporary position) to assist customers with service troubleshooting. The ideal candidate should have strong technical skills and excellent communication abilities. Responsibilities include customer support, issue diagnosis, and ticket management. This entry-level role requires flexibility for various shifts, including nights and weekends.

Qualifications

• Ability to work independently and collaboratively in a fast-paced environment.
• Proven analytical skills with strong attention to detail.
• Flexibility to work days, nights, weekends, and holidays as required.

Responsibilities

• Receive and respond to customer calls politely and professionally.
• Assist callers of varying technical knowledge with troubleshooting and support.
• Diagnose and resolve issues related to company services.
• Create, manage, and maintain trouble tickets effectively.

Skills

Strong diagnostic and problem-solving skills

Excellent communication and customer service abilities

Outstanding organizational and time management skills

Good knowledge of internet security and data privacy principles

Above-average technical knowledge of networking equipment

Job description

1 week ago Be among the first 25 applicants

This range is provided by Strata Networks. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $19.00/hr

STRATA Networks is seeking a motivated and customer-focused Network Operations Technician (NOC) –Temp to join our Network Operations Center team. This is a temporary position. This role is responsible for assisting business and residential customers by troubleshooting broadband, landline, and wireless services. The ideal candidate will demonstrate strong technical skills, excellent communication, and a professional, customer‑first attitude.

Key Responsibilities

• Receive and respond to customer calls politely and professionally.
• Assist callers of varying technical knowledge with troubleshooting and support.
• Diagnose and resolve issues related to STRATA services, including DSL, PON, Coax, Wi‑Fi, bandwidth, email, end‑user equipment, and wireless services.
• Provide remote support and guide customers through technical solutions.
• Create, manage, and maintain trouble tickets in a timely and accurate manner.
• Dispatch field technicians when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Escalate unresolved issues to higher‑level support personnel.
• Perform additional duties as assigned.

Qualifications

• Strong diagnostic and problem‑solving skills.
• Excellent communication and customer service abilities.
• Outstanding organizational and time management skills.
• Good knowledge of internet security and data privacy principles.
• Above‑average technical knowledge of networking equipment, PCs, servers, and printers.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Proven analytical skills with strong attention to detail.
• Ability to remain professional and courteous when assisting upset customers.
• Flexibility to work days, nights, weekends, and holidays as required.

Working Conditions

• Work locations will rotate between the Roosevelt Corporate Headquarters and Vernal Data Center based on coverage needs.
• Requires working nights, weekends, and holidays as needed.

Physical Requirements

• Ability to remain seated for extended periods of time while assisting customers by phone at a workstation.

Why STRATA?

At STRATA Networks, we are committed to delivering reliable communication services that keep our communities connected. As a Business System Technician – Level 1, you will be an essential part of that mission, ensuring our customers receive prompt, professional, and effective support. We offer a collaborative work environment, opportunities for professional growth, and the ability to make a meaningful impact in the lives of our customers.

Join STRATA Networks and be part of a team dedicated to service excellence. Apply today.

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Information Technology

Industries

• Telecommunications