Network Operations Manager

Edoxx Technical Services; Town of Texas (WI); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Network Operations Manager to join their remote team. This pivotal role requires a strong technical background in network engineering, with over 12 years of experience, ready to transition into a supervisory position. You will oversee the maintenance and support of the network infrastructure across the Americas, ensuring optimal performance and reliability. The ideal candidate will possess extensive knowledge of Cisco, Meraki, and Palo Alto technologies, along with cloud networking experience. This is an exciting opportunity to lead a team in solving complex network challenges while managing critical projects and collaborating with global partners.

Qualifications

• 12+ years of experience in network engineering with supervisory readiness.
• Strong knowledge of Cisco, Meraki, and Palo Alto equipment.

Responsibilities

• Support and maintain network infrastructure across the Americas.
• Lead troubleshooting and complex network issue resolution.

Skills

Network Engineering

Troubleshooting

Documentation Skills

Leadership

Cloud Networking

Network Automation

Cisco Equipment

Palo Alto Firewalls

Meraki Wireless Technology

Routing Protocols (BGP/OSPF/EIGRP)

Tools

MS Visio

Service Now

Terraform

Solarwinds

Job description

Edoxx Technical Services LLC is a US Company based in Houston, Texas, with access to +350 highly experienced and advanced Engineers and Technicians delivering know-how and expertise in Civil, Mechanical, Piping, Electrical, and Instrumentation engineering. Other related fields such as Projects Control, QA/QC Inspection, 3D Geometrical and Intelligent Modeling, and Drafting are also available.

Our client is looking for a Network Operations Manager to work remotely. Our ideal candidate will have come from a strong technical network engineering background with 12+ years of experience and have moved into or be ready to move into a supervisory position in Network Operations. The Network Operations Manager will be responsible for supporting and maintaining the current network infrastructure in the Americas region covering Alaska, Canada, USA and South America.

Responsibilities & Qualifications

• Strong and detailed technical experience in Networks, specifically with experience of Cisco, Meraki and Palo Alto vendor equipment.
• Ability to lead from the front in owning complex technical network problems and be a 4th level mentor and focal point for your team.
• Experience of cloud networks and cloud connectivity, Megaport, Equinix ExR, Azure, AWS, Oracle etc.
• Ability to troubleshoot and resolve complex network issues. You will provide troubleshooting and configuration support using your strong technical skills in IP networking.
• Strong documentation skills, ensuring network diagrams and documentation are kept accurate and up to date. Good experience using MS Visio is a must.
• Manage network related projects, office moves, equipment refreshes, migrations, changes etc. ensuring standards are strictly adhered to.
• Ensure the network equipment is kept up to date with refreshes and maintenance to standard where necessary.
• Good working knowledge of Service Now will be an advantage.
• Reviewing and keeping on top of the Network Operations ticket queue will be a key part of the role ensuring faults are responded to and resolved quickly and efficiently for the user community.
• Working on Incident / Change / Problem tickets and to be part of all Major IT Incidents.
• Experience with managing 3rd party service providers, telcos and working with outsource partners across the globe on performance, problem diagnosis and resolution is a key part of the role.
• Experience with terraform scripting would be a strong advantage.
• Experience and use of Network automation tools would be an advantage.
• Experience of Aruba ClearPass/802.1x will be a key advantage.
• Detailed and extensive Cisco switch configuration knowledge and detailed knowledge of corporate LAN configuration.
• Knowledge and experience of Data Centre environments.
• Knowledge or Solarwinds network monitoring tools is a key advantage.
• Knowledge of IP address management tools.
• Candidate should have routing protocol knowledge. BGP/OSPF/EIGRP/Static routes.
• Candidate should have Palo Alto Firewall and Panorama knowledge.
• Candidate should have Meraki Wireless technology skills and a detailed knowledge of configuring, managing and troubleshooting corporate WiFi networks.
• Candidate should have strong network troubleshooting skills.